Frequently Asked Questions
Below are answers to many questions you may have.
Prefer to ask us your question directly? Then contact us.
How does the chat contact work at OpenUp?
We start with an introduction
To see if chat therapy is right for you, we always start with a free introduction session. Together, we’ll look at your needs and see if they fit with the services of OpenUp. If your request for help doesn’t fit with OpenUp, we’ll be happy to discuss alternatives with you.
FreeWe think it is important to be able to support as many people as possible in their mental well-being. That is why the chat contact with an OpenUp psychologist is free of charge. If after the introduction it appears that the chat contact suits you and your request for help, we will start immediately. In addition, we regularly evaluate whether the chat contact still offers you the right support.
We chat via a safe Wire application
When you have registered for the chat therapy, we will ask you to download Wire, which is our secure chat application. Then email your Wire username to email@example.com. Within 2 working days we will connect you with your psychologist and your chat therapy can begin.
When is the chat contact useful?
Chat therapy may be appropriate:
- When you need more knowledge or inspiration on a particular topic
- When you want a psychologist to look at your thoughts, feelings and behavior to gain more insight into your personal situation
- When you would like guidance in applying these (new) insights into daily practice.
- When you have completed another psychological treatment and want to continue it.
Whether a chat subscription is suitable depends on your personal situation. We investigate this in the free introduction session.
How much does the chat contact cost?
We think it is important to be able to support as many people as possible in their mental well-being. That is why the chat contact with an OpenUp psychologist is free of charge.
What is the difference between chat contact and other OpenUp services?
Via the chat contact, you will have regular contact with your psychologist, through an online chat application.
In addition, OpenUp also offers the option of engaging with a psychologist for a free introduction session or on regular basis via a video consultation. These consults last 25 minutes. In a free introduction session, we investigate whether your request for help fits with the services of OpenUp. If so, you can follow up on this session by purchasing a 3 session card. You pay €99,- for 3 sessions of 25 minutes each. If your employer or insurance company cooperates with OpenUp, these costs are (partly) covered.
Which application do we use for the chat?
For chat therapy we use the secured app Wire, which you can easily download via the App or Play store. Wire complies with the healthcare privacy legislation.