Frequently Asked Questions

Below are answers to many questions you may have.
Prefer to ask us your question directly? Then contact us.

How should I prepare for my OpenUp session?

To ensure your OpenUp session is as effective as possible, we ask you to think about the following questions:
1. ​What’s the main reason you booked a session with OpenUp?
2. In your opinion, what would be a good outcome of the session?

 

Your psychologist will start every session with these questions.

Is video calling truly safe?

Absolutely! For video calling, we use the secure app 24sessions. In addition, mutual trust the our professional code are leading in our services.

This is why it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare sector.

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See also: How is my privacy guaranteed at OpenUp?

How many online sessions can I book?

During your first consult you and your psychologist will investigate whether you request for help fits within the service offered by OpenUp. Does your employer offer OpenUp? In that case there is no limit. Together with the psychologist you investigate how many consultations are suitable for your specific question.

 

Does your employer not offer OpenUp? Check if your healthcare provider offers OpenUp or purchase a card. Every card consists of 3 consultations.
It is possible to increase that number. In a joint evaluation with your psychologist, you will discuss whether there is a need for a follow-up and, if so, in what form.

For my OpenUp session I’d prefer to call without video – is that possible?

Although a session is more effective with video, you are free to just do an audio session. Simply deactivate the camera in the video call.

I booked an OpenUp session, but now I can’t make the scheduled time. What can I do?

There are links to easily reschedule or cancel your session in the confirmation e-mail you received after booking the session.