Frequently Asked Questions
Below are answers to many questions you may have.
Prefer to ask us your question directly? Then contact us.
How should I prepare for my OpenUp session?
Is video calling truly safe?
Absolutely! For video calling, we use a secure application. In addition, mutual trust and our professional code are leading in our services.
Therefore, it goes without saying for us that privacy is an important right.
See also: How is my privacy guaranteed at OpenUp?
How many online sessions can I book?
During your first consult you and your psychologist will investigate whether you request for help fits within the service offered by OpenUp. Does your employer offer OpenUp? In that case there is no limit. Together with the psychologist you investigate how many consultations are suitable for your specific question.
Does your employer not offer OpenUp? Check if your healthcare provider offers OpenUp or purchase a card. Every card consists of 3 consultations.
It is possible to increase that number. In a joint evaluation with your psychologist, you will discuss whether there is a need for a follow-up and, if so, in what form.
For my OpenUp session I’d prefer to call without video – is that possible?
Although a session is more effective with video, you are free to just do an audio session. Simply deactivate the camera in the video call.
I booked an OpenUp session, but now I can’t make the scheduled time. What can I do?
There are links to easily reschedule or cancel your session in the confirmation e-mail you received after booking the session.