Frequently Asked Questions
Below are answers to many questions you may have.
Prefer to ask us your question directly? Then contact us.
Is OpenUp NEN7510 and ISO27001 certified?
Absolutely. Our information security system is NEN7510 and ISO27001 certified, which means that our processes meet the (legal) requirements for information security within our sector.
Is video calling truly safe?
Absolutely! For video calling, we use a secure application. In addition, mutual trust and our professional code are leading in our services.
Therefore, it goes without saying for us that privacy is an important right.
See also: How is my privacy guaranteed at OpenUp?
How is my privacy guaranteed?
Our business is structured in such a way that you as a (future) user of our services can be sure that the personal data you share with us is in safe hands. Below we have described the principles on which our policy regarding privacy is based. For more information we refer you to our detailed privacy statement.
What happens to my personal data?
When you ask one of our psychologists a question for help or make an appointment with us by chat, phone or video call, you enter into an agreement with us. The data you hereby provide will be used to offer our services to you as a user of the OpenUp platform in the best possible way. Furthermore, these data will be used to keep in touch with you and to provide you with information. We only process your data for the purposes for which they are necessary. In our privacy statement you will find an overview of the purposes and bases for data processing.
We never keep personal data longer than necessary and remove them as much as possible after our services have ended. You can at all times request your data from us or have them removed. When making an appointment online, we ask you for permission to use your data (where possible/relevant in anonymised or pseudonymised form) in order to provide you with the best possible support and to improve our services.
Who may see my personal data?
Insight into and processing of your personal data is limited. We do not provide your personal data to third parties, except if this is necessary to perform our services. Only employees directly involved in your counselling have access to your personal data. Employees involved in administration and conducting research to improve our services only have access to data that is anonymous or pseudonymous. Our psychologists are certified and subject to professional confidentiality. Other employees are contractually bound to confidentiality.
What about the security of our online systems and parties we work with?
Our systems and processes are secured to prevent your data from being used for purposes other than those for which it was obtained. All partners we work with to provide our services are selected on the basis of strict requirements regarding their reliability, integrity and security. We have a processing agreement with all our partners.
Does OpenUp comply with all applicable laws and legal guidelines?
Yes, we comply with all applicable privacy laws and legal guidelines, such as the General Data Protection Regulation (GDPR). We are NEN7510 and ISO27001 certified, which means we meet the (legal) set requirements for information security in our sector.
How confidential is the information I share with OpenUp?
Information you share with us is confidential and will be treated as part of our professional code and our duty of confidentiality.
At OpenUp, mutual trust and our professional code guide our services. Therefore, it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within our sector.
We do not share personal information with your employer.
Does my employer know that I am using the services of OpenUp?
No, we do not share personal information with your employer. At OpenUp, mutual trust and our professional code guide our services.
If the consultation is offered by your employer, they do pay the bill. We have agreed that the bill will not indicate who is involved. In this way the confidentiality is guaranteed.