Helpdesk Support
I can no longer attend a Space, should I cancel?
You do not need to cancel a Space, however if you were registered for a group session we’d really appreciate it if you let our team know so we can make your spot available.
Are Spaces recorded?
All of our past masterclasses are available to watch from our website soon after the session has finished. Due to privacy reasons, group sessions and mindfulness sessions are not recorded.
What are Spaces and how can I book?
Spaces are OpenUp’s online sessions led by our psychologists. In these sessions you will learn tools to improve your mental health and connect and learn from others. We have three types of Spaces:
Masterclass- webinar style sessions in a larger group. You can watch the masterclass and interact with the psychologists in the chat.
Group sessions- small, safe, and private group session where you will deep dive into a topic and interact with others and our psychologists. This session requires your full participation, with the camera and microphone on.
Mindfulness- Guided mindfulness session in a group, guided by a psychologist.
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Message helpdesk
Contact our tech support if you are having issues accessing the OpenUp platform, or have technical queries about an upcoming consultation.
Urgent requests
If you have an urgent query about a session that is due to start soon, please give our team a call