Mastering Mindful Feedback as a Manager

The Four Step Feedback Model (video)

Now that we’ve explored the impact of feedback and how to foster it in the workplace, let’s move on to practical applications. Below, we’ll explore models and frameworks including the Four-Step Feedback Model, strategies for active listening, and the OIO (observation, impact, and opportunities) model.

Implementing the Four-Step Feedback Model

In the following video, Willemijn discusses the Four-Step Feedback Model – a framework that guides effective team collaboration and communication:

👂🏾Practising Active Listening


Active listening is the cornerstone of the mindful feedback process. Throughout your meeting, make an effort to listen to what your team members are saying, without interrupting or thinking about the next point you want to make. 


Make eye contact, repeat what your team member has said, verify if you understand what is said, ask questions, and invite them to elaborate if they would like to. For example, you could say: ‘’I understand that you would like more team collaboration with this project. Did I pick this up correctly? I would love to hear more about this from your perspective.”

💬 Assessing Your Effort: Observation, Impact, and Opportunities


After you have given your feedback, it’s important to reflect on its outcomes. An effective way to do this is by using the OIO model, which stands for observation, impact, and opportunities. At the end of your feedback meeting, you can take a moment to reflect on the following with your colleague or team members: 

Observation: What do I think you/we do well? What do I like about the way you/we work and the way we collaborate? Where do we see room for improvement?

Impact: What impact did the way you/we handled the situation have?

Opportunities: What opportunities do I see you/we have for handling situations even better in the future? What should you/we continue doing, try out, start doing, or do differently?


👉🏾 In our final lesson, let’s take a look at our key learnings throughout the course.