Frequently Asked Questions

OpenUp applies AI only in clearly defined, limited ways. Any new AI application is assessed for privacy and safety impact before rollout, in line with GDPR and OpenUp’s existing privacy and security certifications (ISO 27001 and NEN 7510). Read our full description of how we use AI responsibly here.

While you’re talking, an AI tool helps write down what’s being discussed. After the session, it helps make the notes easier to read and highlights the key points. Your expert always checks and signs off on the final notes. No audio is ever stored. Your notes remain completely private and will never be shared with anyone else, including your employer.

To help you get clearer, more useful notes from your session. It can highlight the main points, next steps, and helpful reminders, so we don’t have to rely on memory alone. It also helps your expert update the notes faster without missing important points. Your expert is still in charge and reviews the final notes.

No, OpenUp does not record sessions. No audio or video recordings of sessions are stored

It only uses what’s said and discussed in your session to create the notes and summary.

Yes. It’s your choice. You can turn it on or off at any time in your profile settings within your MyOpenUp account, and you can change your mind whenever you want.

Access is strictly limited, and your conversations remain private between you and the expert.

No. Your personal notes are never shared with your employer or anyone else. Your employer will also never be informed of your use of OpenUp.

No. We don’t use your session notes to train AI models.

It means information has been changed so it can’t be linked back to you. In other words, it’s no longer personal information that identifies you.

They may be used to improve OpenUp’s services and how the platform is operating.

Choose the session type that best supports what you want to work on right now. You do not need to have everything figured out in advance. Pick what feels closest to your situation.

• Psychologist session
  For mental well-being topics such as stress, anxiety, low mood, self-confidence, emotional challenges, relationships, communication, and emotional regulation.
• Lifestyle expert session
  For practical, everyday support to improve sleep, nutrition, physical activity, energy levels, female health, and overall balance by building healthy habits into daily life.
• Financial coach session
  For guidance on financial wellbeing, including budgeting, saving, debt management, and creating clarity and calm around your finances for long term stability and wellbeing.
• Confidential advisor session
  For confidential support with work-related challenges such as conflicts, bullying, harassment, difficult conversations, or concerns about fair treatment at work. This session helps you understand your options and take confident next steps.
• Mindfulness session
  For guided mindfulness practices to train attention, reduce mental overload, and support calm, focus, and presence.
  
  If you’re unsure which session type fits your situation best, our host is happy to help.
  NL: +31 202 444 888
  UK: +44 203 966 2073
  DE: +49 303 080 8172
  
  *Please note that the session types available to you depend on your organisation’s plan. If you don’t see a specific session type, it may not be included in your plan.

If your employer doesn’t offer Financial Coaching, you won’t see it in your booking options. But you can still explore free articles, courses, and masterclasses on financial well-being in My.OpenUp to start improving your money habits.

You can talk about anything that affects your financial well-being such as managing stress, budgeting, saving, taxes, major life events, or long-term planning. Your coach will help you understand your situation and take practical next steps.

Our financial coaches are certified experts with years of experience helping people with their finances. They hold qualifications such as a Basic Financial Supervision Act certification, Wealth Certification under the Financial Supervision Act, or Certified Financial Planner (FFP). They do not sell products or give investment advice. Their focus is on helping you make confident financial decisions.

If your employer offers Financial Coaching, you will see the option automatically when you go to MyOpenUp. Simply select “Financial coaching” and choose a time that works for you. If you do not see this option, it means the service is not yet available to you.

A financial coaching session is a confidential one-on-one conversation with a certified financial coach. During the session, you receive independent and impartial guidance to help you understand your financial situation, gain clarity, and take practical steps to manage your finances with confidence.

You can discuss topics such as budgeting, saving, taxes, financial stress, major life events, or retirement planning. The focus is on prevention, helping you create stability and peace of mind around your finances.

Yes. Finding the right match is part of your journey with OpenUp. Here’s how:

1. Visit our expert team page: my.openup.com/team
2. Use filters (language & theme) to find the best match for you
3. Open the expert’s profile and click Book session

That’s it, your next 1:1 session is booked!

All of our past masterclasses are recorded and available to watch on our website soon after the session has finished in our Spaces library. Please note our masterclasses do not feature participants on microphone or camera. However, group sessions and mindfulness sessions are not recorded due to privacy reasons.

The link for your group session or masterclass can be found in the confirmation email we sent you. You can also join from within your MyOpenUp account: go to MySessions, and click “join” when it is time for your session to take place.

To sign up for your masterclass or group session, follow these steps:

1. Register for MyOpenUp:
   • If you haven’t registered yet, start by creating your MyOpenUp account here: https://my.openup.com/register.
   • Complete the signup form and check your email inbox for a verification link.
   • Click the link to verify your email address.
2. Register for the Space: After verifying your email, register for the Space here: https://openup.nl/spaces/.
3. Confirm Your Participation: Once registered, you’ll receive a new link. Use this link to confirm your participation within 2 hours to reserve your spot.
4. Join the Session: After confirming, you can join the Space through the link provided in your email or by logging into your MyOpenUp account under “My Sessions.”

That’s it! Make sure to confirm within 2 hours to secure your spot.

Currently, language switching within the app is not available yet. However, if your device language is in Dutch or German, the OpenUp app will automatically be in those respective languages.

Yes – you use the same MyOpenUp account to log-in to the mobile app.

With the mobile app, you can log in to your MyOpenUp account to book sessions, browse through our library of articles and engage with the OpenUp community through Chat.

The mobile app is available for both iOS and Android and can be downloaded on the iOS App store and Google PlayStore.

No, we prioritise your privacy and confidentiality. OpenUp focuses on preventive mental health support and education without making diagnoses or sharing data. Maintaining trust and anonymity is central to our approach.

If you have further questions, feel free to contact us.

We request consent to ensure that experts can provide personalised support. This includes:

• Name and email: For Space invitations.
• Company: To confirm your employer’s contract.
• Date of birth: To verify that you’re 16 or older.
• Phone number: For 2FA activation.

We only link data within OpenUp (e.g., check-ins and session schedules). We do not access external records like medical files. For details, see our privacy policy under “For what purpose and on what basis do we process your personal data?”

You can send an email to team@openup.com and address the expert you would like to get in touch with. We’ll make sure your expert gets back at you at their earliest convenience.

To schedule a follow-up session with your expert, use the link provided in the email you receive after your session to easily book the follow-up session, or log in to your MyOpenUp account and book your session directly. 

If no time slots are available, please reach out to us. We’ll investigate the reason and help you find a solution.

Yes, it’s no problem to book a session with another expert. To quickly schedule a session, you can easily book a new introductory session here. Just make sure you’re logged out first, as our system will automatically connect you to your most recent psychologist. If you’d prefer to choose a specific psychologist, take a look at our team page for an overview of all our experts and the languages they offer.  At the bottom of each expert’s profile, you’ll find a link to their calendar where you can check their availability.

Simply follow the usual steps to book and confirm your session via the link you’ll receive by email.

To schedule a follow-up session with your expert, use the link provided in the email you receive after your session to easily book the follow-up session, or log in to your MyOpenUp account and book your session directly.

You can also find our full team of experts on our team page. From there, you can visit each expert’s personal profile and schedule your session directly with them.

Yes, all our sessions are conducted online as part of our preventive approach. Once you book a session, you’ll receive a link via email or find it under ‘My Sessions’ in MyOpenup. No downloads are required beforehand.

During your first 1:1 video session, you’ll meet with your expert and explore your situation together. You’ll identify your specific needs and work together to determine the best course of action to work towards your personal goal.

Prior to your session, we encourage you to reflect on the following questions:

1. What was your reason for booking a session at OpenUp? 
2. What is your desired outcome of this session?

This can help you get the best out of your session.Still unsure if OpenUp is the right fit for you, or want to explore your options first?
We’re here to help. Please feel free to reach out to us via chat or phone (+31202444887) anytime.

A 403 error usually indicates there’s an expired token in your browser. Please try the following steps:

1. Clear Cookies and Cache: Follow this guide to clear your browser’s cookies and cache.
2. Contact Support if the issue persists: If clearing your cookies and cache doesn’t resolve the issue, email us at [email protected]. We’ll reset your token for you.
3. Check for an IP Address Block: If you’re still experiencing the error, visit showmyip.com, copy your IPv4 address, and email it to [email protected]. Let us know that you’ve already cleared your cookies and cache but are still encountering a 403 error.

You can use either – it’s up to you! Remember that each account is linked to a single email address and multiple emails cannot be connected to one account.

We recommend using one consistent email address. If you’d like to deactivate an account, let us know and we’ll handle it for you. Remember to save any session notes by taking a screenshot before requesting removal.

Unfortunately, it’s not currently possible to change your email address within your account. However, you can create a new account using your new email address.Your old account will remain active, allowing you to access your past session notes. If you’d like us to anonymise your old account data, simply let us know via [email protected], and we’ll handle it for you. Before creating a new account, we recommend saving your session notes by taking screenshots. Feel free to reach out if you need further assistance!

Your expert will upload your notes to your MyOpenUp account within 24 hours after your session. Once uploaded, they will appear under the “My Sessions” section. You can log in here: https://my.openup.com/login.

Are you unable to see your session notes?
If 24 hours have passed and you still can’t see your notes, it might be due to a recent security update. This update prevents clients with a guest profile from accessing sessions and notes.

How can I resolve this?
Please complete your registration once again using the same email address (avoid logging in via Google). You’ll receive an email to verify your email address. After verifying, you should regain access to your sessions and notes.If the above steps don’t resolve the issue, please get in touch with our tech team for further assistance.

We’re sorry to hear you’re having trouble confirming your session. Here are some steps to help resolve the issue:

1. Try a Different Browser: Use Safari or Google Chrome, as these browsers best support our services.
2. Access Your Account Directly: Log in to your MyOpenUp account. From there, you can view all your scheduled appointments and join sessions or manage bookings yourself.
3. Contact Our Tech Team: If the issue persists, please get in touch with our tech team for further assistance.

We’re sorry to hear you’re having trouble! Here are a few things to check that might help:

Did you confirm your booking on time? Make sure you confirm your booking within 2 hours—only confirmed sessions are scheduled.

What browser are you using? For the best experience, we recommend using Chrome or Safari.

Are you using the correct link? Double-check your email for the most recent link we sent to join your session.

Have you tried logging into your MyOpenUp account? You can access your sessions through your MyOpenUp account under “My Sessions.” There, you can confirm if your booking was successful, or reschedule or cancel sessions if needed.

Could it be your security settings? Sometimes, security settings can block parts of our platform. If this might be the issue, please review and adjust your settings.

If you’ve tried everything and still can’t join, please get in touch with our tech support team here for further assistance.

If you’re unable to log in, please try the following steps:

1. Reset Your Password: Visit this link to reset your password.
2. Use a Supported Browser: Make sure you’re using Google Chrome or Safari, as these browsers work best with our platform.
3. Contact Our Tech Team: If the issue persists, please fill out this form. This will connect you directly with our tech team, who will investigate and assist further.

We’re sorry to hear you are waiting and apologise for any inconvenience caused. If you find yourself stuck in the waiting room, please take the following steps:

Get in touch with us: Contact us right away so we can notify your expert about the situation.

Keep an eye on your phone: In case of any technical difficulties, your expert will reach out to you directly.

Get technical assistance: If the issue persists, please get in touch with our tech support team here so they can help you resolve the issue for future sessions.

We’re sorry to hear this! Please keep an eye on your phone, so your expert can reach you. In the meantime, please review the following steps:

Did you confirm your booking within 2 hours?
Only confirmed sessions are scheduled. Please ensure you confirm your booking promptly.

Which browser are you using?
For the best experience, use Chrome or Safari.

Are you using the most recent link from your email?
Make sure you are clicking the latest link sent to you to join the session.

Have you tried accessing your session via MyOpenUp?
Log in to your MyOpenUp account and navigate to ‘My Sessions.’ Here, you can:

• Verify if your booking was successful.
• Cancel or reschedule sessions yourself if needed.

Have you checked your security settings?
Your security settings may block certain features of our platform. Please review and adjust them if necessary.

What if these steps don’t resolve the issue?
If the above steps don’t resolve your issue, please get in touch with our tech support team here for further investigation

Absolutely. OpenUp’s experts are experienced in supporting neurodiverse individuals and those living with disabilities. With various communication channels available – such as video calls, and email – you can choose the option that works best for you. We encourage you to share your preferences and specific needs so their psychologists and lifestyle experts can provide tailored support. OpenUp is committed to making its services accessible and ensuring you feel welcomed and supported every step of the way.

• A mental well-being session, led by one of our certified psychologists helps you improve your resilience and overall mental well-being by fostering positive thinking and healthy behavioural patterns. They focus primarily on emotional and social well-being.

• A physical well-being session, led by one of our lifestyle experts, including lifestyle doctors and nutritionists, helps you enhance your energy levels and overall physical well-being by empowering you with healthier choices and lifestyle patterns. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.

• A mindfulness session, led by a certified psychologist specialised in mindfulness or an experienced mindfulness coach, teaches techniques to help you stay present in the moment. These practices can support you in managing stress, reducing anxiety, and overcoming negative.

OpenUp offers 1:1 sessions with a psychologist, lifestyle expert, or mindfulness coach depending on your specific needs.

To continue your journey with us, you can easily create an account and select ‘iPractice Clients’ in the registration flow. This service is included in the iPractice care, which means you can use OpenUp for free. Please click here to create your MyOpenUp account. 

Please note: At OpenUp we focus exclusively on preventive psychological support. This means that in contrast to iPractice we do not provide diagnoses or treatment. Instead, we’ll assist you with daily challenges that you may be facing and support you in implementing what you have learned at iPractice in your daily routine.

The number of 1:1 sessions you’ll receive depends on your individual needs. During your initial session, you and your expert will explore whether your goals align with OpenUp’s services and determine the ideal number and frequency of sessions.

Many clients find 3 to 5 sessions, spaced one to two weeks apart, work well, especially when combined with resources like our self-guided care and group sessions. If your request falls outside our preventative framework, we’ll guide you to the most suitable support.

How to create a MyOpenUp account
Simply visit MyOpenUp.

Select ‘sign up’ and fill in your details, such as your name and email address, to create your account. After signing up, you will receive a confirmation email to verify your account.

Logging in and managing sessions
Once you log in, you’ll enter your account: MyOpenUp. Under the “My Sessions” tab, you can view your scheduled appointments, attend sessions, reschedule, or review notes from previous sessions.

Booking and attending sessions
You can easily schedule a session through our website. After booking, you’ll receive a confirmation email. Your session will also appear under “My Sessions” in your account. Additionally, you’ll receive an email with a link to join the online session, or you can start it directly from the “My Sessions” tab. There’s no need to download anything beforehand.

If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!

You can find out more here and get everything you need to inform your HR team about OpenUp as a mental well-being benefit in your organisation.

We’re sorry to hear you are experiencing technical difficulties! Please first follow these steps to troubleshoot:

1. Browser Compatibility: Make sure you’re using either Chrome or Safari. Firefox is not fully supported. Also, please make sure your browser and operating system are fully updated.
2. Camera/Microphone Access: Check that your browser has allowed permissions for your camera and microphone. Sometimes pop-ups for these permissions are blocked.
3. Security settings: Sometimes your security settings may block certain features of our platform. Please check and adjust your security settings if necessary.
4. Tablet Users: If you’re using a tablet, you might need to open the session link in a real browser. You can do this by clicking the three dots in your browser and selecting “Open in Chrome.”
5. Session Access: Please find the session link in your confirmation email or log in to your MyOpenUp account.

If the issue persists, please consult with our FAQs below, or contact our Helpdesk Support for further assistance.

At OpenUp, we make it easy to connect with psychologists and other experts to support your mental well-being. With our 360-degree approach, we help individuals, employees, and companies on their journey to better mental well-being.

We offer the following resources and guidance:

• Self-Directed Learning: Online material, courses, and self-check-ins for independent growth and development.
• Spaces to OpenUp: Interactive group sessions, masterclasses, and mindfulness practice.
• 1:1 Sessions: Individual sessions with psychologists and lifestyle experts in more than 35 languages.

Everything we do is online, and our approach is preventative. This means that we provide early support rather than full treatments or diagnoses.

Most importantly, our solutions fit your preferences and needs. If you’d like help exploring your situation, discussing your options, or scheduling a session, please feel free to contact us via phone at (020-2444888) or chat. We’re here to support you.

OpenUp makes mental well-being accessible to all, helping you to deal with challenges at work or in your personal life.

Unlike regular psychological care, we do not focus on diagnoses and treatments, and you do not need a referral from your doctor. Instead, OpenUp focuses on prevention and sustainable (behavioural) change. The goal is to improve your mental well-being.

OpenUp is not a replacement for regular psychological care. If your symptoms are significant enough to warrant a diagnosis, we will recommend traditional psychological care. Equally, if your specific needs do not align with OpenUp’s services, we are happy to explore alternative options with you. We will always provide honest guidance in such cases.

We understand that life gets in the way sometimes, and it’s not always possible to make your session. If this is the case, please reschedule or cancel your session at least 24 hours in advance so we can free up the slot for someone else who needs it. To do this, simply use the link provided in your session confirmation email, or sign into your MyOpenUp account and go to the MySessions tab to cancel or reschedule.

• Our mental well-being sessions are 1:1 sessions with certified psychologists to help users improve their resilience and overall mental well-being by fostering positive thinking and healthy behavioural patterns. They focus primarily on emotional and social well-being. 

• Our physical well-being sessions are 1:1 sessions with our lifestyle experts (nutritionists and lifestyle doctors) that help users enhance their energy levels and overall physical well-being by empowering them with healthier choices and lifestyle patterns that work for them. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.

• Our mindfulness sessions are 1:1 sessions with our skilled experts. These sessions are tailored to each user’s specific needs and circumstances. During these sessions, our experts will carefully select and guide users through mindfulness exercises aimed at enhancing focus and alleviating stress.

No, you do not need a referral to use OpenUp’s services.

There’s no waiting list at OpenUp. We believe mental well-being should be accessible to everyone, so we strive to meet your needs as quickly as possible. Our experts are available within 36 hours. Book your session here.

Prior to your session, please take a moment to reflect on these questions:

1. What was your reason for booking a session at OpenUp?
2. What is your desired outcome of this session?

You can discuss your reasons and desired outcome with your expert at the beginning of your session.

Yes, both services are available to you at OpenUp. Please select which type of session you would like to book here. To switch between experts, please review the FAQ: I want to change my next session to another expert. Is this possible? for instructions.

No, our lifestyle experts do not offer second opinions. Please contact your general practitioner for more information regarding this query.

No. At OpenUp, our lifestyle experts are here to help you with improving your lifestyle habits and creating healthier choices. Please contact your local healthcare practitioner for emergencies.

OpenUp no longer offers blood work. Please refer to your healthcare practitioner for this service.

To ensure we provide the best-tailored support, you’ll start with a session with one of our general lifestyle experts. During this session, we’ll take the time to understand your goals and assess your specific needs. If we determine that working with a nutritionist would be beneficial, we’ll happily refer you to the most suitable expert.

If you want to work on your mental well-being, including fostering positive thinking and healthy behavioural patterns, you can book a session with a psychologist.

If you would like to work on creating healthy lifestyle habits, including nutrition choices, improving your sleep quality, boosting your energy balance, and finding an exercise routine that fits your life, you can book a session with a lifestyle expert.

Sessions with either a psychologist or a lifestyle expert can be booked via this link.

OpenUp Medical has integrated with OpenUp, bringing our lifestyle experts and psychologists under one roof. Please book a session here to access all OpenUp services.

All our psychologists hold at least a Master’s degree in psychology and continuously update their knowledge through regular courses and intervision sessions. They are further supported by experienced clinical psychologists to ensure the highest level of expertise.

Our lifestyle experts bring additional expertise, holding a Bachelor’s or Master’s degree in relevant fields such as lifestyle medicine, occupational medicine, nutrition, exercise science, or naturopathy.

Providing the highest quality of care is our top priority. To achieve this, we apply strict selection criteria when hiring our experts. This includes role-playing exercises and intervision sessions to ensure we select only the most experienced professionals.

Our lifestyle experts are here to guide you on tools and strategies to enhance your energy levels and overall physical well-being. They help to empower you with healthier choices and lifestyle patterns that work for you. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.

If OpenUp is not offered by your employer, you can still purchase sessions, and your first session is completely free of charge. To purchase follow-up sessions, please visit video sessions to find out more.

If you’d like to see OpenUp offered as a benefit in your workplace, consider mentioning it to your HR team—find out how here.

Our certified psychologists help users improve their resilience and overall mental well-being by fostering positive thinking and healthy behavioural patterns. They focus primarily on emotional and social well-being.

Our lifestyle experts, including lifestyle doctors and nutritionists, help users enhance their energy levels and overall physical well-being by empowering them with healthier choices and lifestyle patterns that work for them. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.

Having strong, healthy relationships with our families is crucial for our happiness and well-being. With OpenUp Family, your loved ones can enjoy the same OpenUp services as you. You can offer OpenUp Family to a maximum of three direct family members.

Which family members can make use of these services?

• Your partner(s): We acknowledge all forms of romantic relationships.
• Your children: Biological, adopted, and stepchildren.*
• Your siblings: Including biological and step-siblings.
• Your parents/guardians: Including adoption or stepparents.

*Age restrictions apply based on your location. In the Netherlands, Germany, the United Kingdom, and Spain, children must be 16 or older. For all other countries, the minimum age is 18

How can my family sign up?
Your family member can simply create their account here: https://my.openup.com/register
In the registration flow, they will be able to select “OpenUp Family” and the company that you work for. Once they have successfully registered they can book their first session as usual via our platform: https://my.openup.com/book-session/introductory/session-type

OpenUp chat contact is a quick and convenient way to get the help you need, free of charge.

For more information, please see our information page on Psychological Support.

We are here to support you with 1:1 sessions during the following hours:

• Monday to Thursday: 08:30 to 21:00 UTC+1
• Friday: 08:30 to 17:00 UTC+1
• Saturday: 13:00 to 17:00 UTC+1

Please note: 1:1 sessions may also be available outside these hours, depending on calendar availability. Please check the available time slots when booking your session. During opening hours, our hosts are here to answer your questions, discuss your needs, and guide you through our platform.

We are closed on the following public holidays (some experts may still offer sessions):

• New Year’s Day: 1 January 2026
• Easter Monday: 6 April 2026
• King’s Day: 27 April 2025
• Ascension Day: 14 May 2026
• Pentecost: 25 May 2026
• Christmas Day: 25 December 2026

Response Time:
When you book a 1:1 session, you can indicate a convenient time. Our availability service aims to respond to all requests via chat, phone, and email within the same working day.

Emergency Situations:
If you are facing an emergency or crisis, please contact your local GP or GP post immediately.

You can learn more with our non-obligatory demo. We invite you to discuss any challenges you are facing within your organisation and we will provide you with information about how OpenUp can be a suitable solution.

The demo will only take 30 minutes, during which we will provide a clear understanding of how OpenUp can help your organisation address mental well-being challenges. You can also ask questions about your company’s current challenges, which are completely confidential.

Offering the highest quality of care is our number one priority. Therefore, we use strict selection criteria for our psychologists. During selection, we use role plays and intervision sessions, to ensure we only hire the most talented psychologists. Moreover, all our psychologists have at least a master’s degree in Psychology. The knowledge of our psychologists is kept up to date through regular courses and intervision sessions. Also, our psychologists are supported by clinical psychologists.

Our obligation-free demo typically takes around 25 minutes, and you can expect to learn how OpenUp can help your organisation address mental well-being challenges. You will also have the chance to ask questions about your current challenges and learn how OpenUp can support you with increasing employee satisfaction, helping foster individual and organisational growth, and decreasing absenteeism.

Yes, as part of the collaboration between employer and OpenUp, all employees have unlimited access to all services offered by OpenUp.
This includes 1-on-1 consultations and 1-on-1 mindfulness consultations. The psychologist and employee will discuss how many consultations might be needed to handle the situation in question. On average, an employee is ready to handle the question themselves after 3-5 consultations.

Once your organisation is enrolled with OpenUp, your employees gain access to 1:1 sessions with our experts, masterclasses, self-directed learning, and interactive group sessions.

To ensure a successful partnership with OpenUp, we’ll assist you in promoting our resources within your organisation. You’ll be assigned a personal Customer Success Manager to create a communication plan aimed at motivating your employees to prioritise their mental well-being with OpenUp’s guidance.

Our HR Platform is a tool for our HR clients to access actionable insights and practical resources.

If you are an HR client, visit hr.openup.com and sign in with your email to receive a personal access link to your mailbox.

If you are not an HR client yet, you can schedule a demo today to find out how we can help you prioritise mental well-being in the workplace.

If you experience login difficulties, please contact your OpenUp Customer Success Manager or send an email to [email protected].

To access monthly company-wide insights via our HR Platform, visit hr.openup.com and sign in with your email to receive a personal access link to your mailbox, or click on the link in your monthly e-mail, sent as soon as new data is available.

If you would like to learn more about our roles, feel free to reach out to [email protected] or visit our  job board to explore our current openings.

You can unsubscribe from a booked space by simply going to the ”MySessions” tab in your MyOpenUp account. After unsubscribing, your slot immediately becomes available for other interested users.

If possible, please be mindful to cancel group sessions at least 24 hours in advance so the timeslot becomes available in time. Of course, we understand emergencies can happen.

All of our past masterclasses are available to watch on our website soon after the session has finished. Due to privacy reasons, group sessions and mindfulness sessions are not recorded.

Spaces to OpenUp are our online sessions led by our experts, including psychologists, medical and lifestyle doctors, and nutritionists. In these sessions, you will learn practical tools to improve your mental and physical well-being and connect with and learn from others. We offer three types of Spaces, including:

• Masterclasses: webinar-style sessions in a larger group. You can watch the masterclass and interact in the chat.

• Group sessions: small, safe, and private group session where you will deep dive into a topic and interact with others and our experts This session requires your full participation, with the camera and microphone on.

• Mindfulness: guided mindfulness sessions in a group, guided by a psychologist.

Learn more about Spaces to OpenUp here.

You can start by discussing your feedback or concerns directly with your psychologist or lifestyle expert. They are committed to helping you resolve any issues as quickly and effectively as possible. However, if you prefer not to address the matter with them directly, you can reach out to the OpenUp team at [email protected], and they will be happy to assist you.

Getting to know us in advance always helps! Discover more about us on our website, check out our social media, and delve deeper into our mission. When applying, keep in mind that there are real people behind the screen, just like you. Share something that represents who you are, tell us about your interests and achievements, and let us in on why you’re interested in joining OpenUp. We’re eager to learn more about you! 💚

We aim to complete your job application process within about one month. This will vary according to a few factors, such as availability and the number of candidates that have applied for the position. Please feel free to discuss any questions or concerns with us.

At OpenUp, we embrace a hybrid working model, allowing you the flexibility to work from home or the office based on your personal needs and the needs of your team.

Dress code? 💃 Whatever feels good to you! We want to see you be yourself with us, whether this is in your first interview or at your company anniversary!

You’ll meet with a variety of OpenUp team members from different departments, including recruiters, potential team members, and your potential manager.

We welcome candidates from all over the world, so we can do the whole interview process online. However, if you live in the Netherlands, we would love to invite you to our offices in Amsterdam to meet you in person.

Generally, the hiring process consists of four rounds. We always start with an introductory call to get to know you better. Depending on the role, there will also be separate online or offline conversations and/or a case study to complete.

The whole process can take anywhere from 1-4 weeks. Although we aim for a speedy hiring process, we also believe it’s important to look through applications thoroughly and allow sufficient time to get to know each other.

When your organisation partners with OpenUp, employees can book a 1:1 session with an expert of their choice via our website. This is all anonymous; as an employer, you will never know who requested a session. During the introductory session, the expert will spend some time exploring the individual’s challenges and desired outcomes and developing an action plan together.

During the initial session, the expert will explore whether the individual’s specific needs align with the services provided by OpenUp. The expert will assess the number of sessions that are appropriate for addressing the employee’s specific request. In the majority of cases, 3-5 sessions will be sufficient to make significant progress. However, if the employee’s challenges and needs fall outside of our preventive approach method, our expert will guide them to the most appropriate help.

OpenUp’s Terms of Use can be downloaded here.

Thank you for your interest in OpenUp! Please contact the person mentioned in the job listing on our careers page. They’ll be best placed to answer any questions you have about the position or OpenUp.

At OpenUp, we embrace diversity and understand the importance of receiving guidance in your native language.

That’s why we provide support in over 35 languages, including English, Dutch, German, French, Spanish, Arabic, Bosnian, Bulgarian, Chinese (Mandarin), Croatian, Czech, Danish, Finnish, Flemish, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Serbian, Slovak, Somali, Turkish, Ukrainian, and more.

We are dedicated to expanding our language offerings to enhance your experience further. For the latest information on the languages spoken by our experts, please visit our team page.

Yes, access to OpenUp is completely anonymous and your company cannot see that you are using the platform. The only information they receive is the number of employees using our service. Additionally, your expert is strictly prohibited from sharing any information with your company or third parties.

However, please note that you will receive emails from OpenUp (e.g., session confirmations, links, communication with your expert) at the email address you use to sign up. If you prefer not to receive these emails on your work account, we recommend registering using your personal email address.

No, unfortunately, our services are only available to individuals aged 16 and older.

If you are younger than 16 and in need of professional guidance, we recommend visiting Mind’s website for suitable resources.

At OpenUp, we believe that mutual trust and the professional code guide our services. Therefore, it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the legal requirements for information security within our sector. For more information, we refer you to our detailed privacy statement.

If your expert believes a different treatment method would be more suitable during your sessions, they may suggest discontinuing the sessions. Of course, this decision will be made in consultation with you. If the expert decides to end the sessions, any prepaid sessions will be fully refunded to you.

We are available Monday through Thursday from 08:30 to 21:00 CEST, on Friday from 08:30 to 17:00 CEST and on Saturday from 13:00 to 17:00 CEST for a consultation. When you book a consultation you can indicate which time is convenient for you.

Are you in a crisis situation and we are not available? Then contact the (replacing) GP or GP post.

During your initial session, both you and your psychologist will explore whether your specific needs aligns with the services provided by OpenUp. Together with your psychologist, you will assess the number of sessions that are appropriate for addressing your specific challenge/s.

If your employer does not provide OpenUp services, you have the option to purchase a card that includes three sessions. You can also extend the number of sessions if needed. In a collaboration with your psychologist, you will discuss whether you require ongoing support and, if so, determine the most suitable approach.

Interested in having OpenUp available at work for free? Consider referring us to your HR team.

OpenUp is an initiative of the psychological practice iPractice. Curious about iPractice? Take a look at our website.

If your employer has a partnership with OpenUp, your costs are completely covered.

If you do not have employee coverage, you can pay for OpenUp independently with a three-session card for €249. You can use your card balance whenever you want, and your expert can advise you if this is the most suitable course of action for you.

If you believe OpenUp could benefit your workplace, you can learn how to introduce us to your HR team.

Yes. Our information security system is NEN7510 and ISO27001 certified, which means that our processes meet the legal requirements for information security within our sector.

Absolutely! For video calling, we use a secure application. In addition, mutual trust and our professional code are leading in our services.

Therefore, it goes without saying for us that privacy is an important right.

See also: How is my privacy guaranteed at OpenUp?

The information you share with OpenUp is highly confidential and is handled in strict accordance with our professional code and our commitment to confidentiality.

At OpenUp, we prioritise mutual trust and adhere to a professional code of conduct, making your privacy a fundamental right. Additionally, we are NEN7510 and ISO27001 certified, demonstrating our compliance with legal requirements for information security within our sector.

Additionally, we do not disclose any of your personal information to your employer.

During your initial session, you and your expert will discuss your needs to determine if OpenUp is the right fit for you. Together, you’ll decide on the number of sessions that best address your challenges.

If OpenUp isn’t offered by your employer, you can purchase a three-session card. Additional sessions can be added if needed. For ongoing support, your expert will help you determine the most appropriate plan. If you think OpenUp would be valuable as a workplace benefit, feel free to refer us to your HR team.

While a video session is generally more effective, you have the freedom to opt for an audio-only session if you prefer. You can easily deactivate the camera during the video call to switch to an audio session.

You can easily reschedule or cancel your session; simply use the link provided in your session confirmation email, or sign into your My OpenUp account and make the necessary adjustments there.

Certainly! In the email link we provide after your session, you can easily schedule a follow-up session with the same expert or sign into your My OpenUp account to book the session from there.

No, we do not disclose your personal information to your employer. Our services are guided by mutual trust and adherence to our professional code.

If your session/s is offered by your employer, they will cover the costs, and we ensure that the billing information remains confidential. This ensures that your privacy and confidentiality are fully protected.

If your expert is sick or on holiday, you can both decide on the most suitable course of action for your situation. You can opt for a one-off session with another expert from our team or agree to reschedule your appointment for after their return. If your expert is sick, we’ll send you an email with the option to book a new session at a time that aligns with your preferences. Should you require any assistance with this, please contact us at [email protected].

Certainly. You can choose not to receive information, news and tips via emails from OpenUp by simply following the opt-out email instructions or by logging into your MyOpenUp account. Please note: If you opt-out you may still receive other emails such as updates regarding your MyOpenUp account or information related to your booked sessions.

You can initially discuss your complaint with your psychologist or lifestyle expert. Our psychologists and lifestyle experts are here to help you resolve any issues or complaints as quickly and efficiently as possible. However, if you do not feel comfortable raising your issue directly, you can contact the OpenUp team via [email protected] who will be more than happy to help you.