Frequently Asked Questions

Below are answers to many questions you may have.
Prefer to ask us your question directly? Then contact us.

How does OpenUp work?

OpenUp offers low-threshold access to psychological help via video sessions or chat. The sessions take 25 minutes.

We always start with a free introduction session to find out what’s going on and whether your request for help fits in with the services of OpenUp. If that’s the case, you can start talking to each other more often. If your question doesn’t fit with OpenUp’s services, we’ll be happy to discuss alternatives with you.

OpenUp also works with a number of employers and insurance companies. In the first meeting, your psychologist can tell you exactly what arrangements have been made and what you can expect.

What is the difference between OpenUp and regular psychological treatment?

OpenUp makes psychological help accessible to everyone, so everyone can develop or maintain their mental health. 

 

Whether you’re dealing with something small, or something big. In your work or in your personal life. Unlike regular psychological care, we do not focus on diagnoses and treatments. Therefore you do not need a referral from your doctor. OpenUp focuses on prevention and sustainable (behavioral) change. The goal is to improve your mental health.

 

OpenUp is not a replacement for regular psychological care. When the nature and severity of your symptoms are sufficient to make a diagnosis, we will refer you to regular care. If your request for help does not fit with OpenUp, we will gladly think along with you about alternatives. You will always receive honest advice about this.

What are the opening hours of OpenUp?

OpenUp available for you on
Mon. to Thu. from 08:30 till 21:00 CEST
Fri. from 08:30 till 17:00 CEST
Sat. from 13:00 till 17:00 CEST


Closed on the following days:

  • Monday, April 5 (Easter Monday)
  • Tuesday 27 April (King’s Day)
  • Thursday 13 May (Ascension)
  • Monday 24 May (Pentecost)

How much does OpenUp cost?

We believe that psychologists should be accessible to everyone. Therefore, the first session is always free. After that you pay €99,- for 3 consults of 25 minutes. 

 

OpenUp also works together with a number of employers and insurers, in which case the costs are (partly) covered. During the first session, your psychologist can tell you exactly what agreements have been made and what you can expect.

Does my health insurance cover the costs of an OpenUp session?

Many health insurers have a partnership with OpenUp. If this is the case, the sessions are reimbursed from your supplementary insurance. OpenUp is not covered by the basic insurance. During the first session, your psychologist can tell you exactly what agreements have been made and what you can expect.

How should I prepare for my OpenUp session?

To ensure your OpenUp session is as effective as possible, we ask you to think about the following questions:
1. ​What’s the main reason you booked a session with OpenUp?
2. In your opinion, what would be a good outcome of the session?

 

Your psychologist will start every session with these questions.

How many online sessions can I book?

During your first consult you and your psychologist will investigate whether you request for help fits within the service offered by OpenUp. Does your employer offer OpenUp? In that case there is no limit. Together with the psychologist you investigate how many consultations are suitable for your specific question.

 

Does your employer not offer OpenUp? Check if your healthcare provider offers OpenUp or purchase a card. Every card consists of 3 consultations.
It is possible to increase that number. In a joint evaluation with your psychologist, you will discuss whether there is a need for a follow-up and, if so, in what form.

For my OpenUp session I’d prefer to call without video – is that possible?

Although a session is more effective with video, you are free to just do an audio session. Simply deactivate the camera in the video call.

I booked an OpenUp session, but now I can’t make the scheduled time. What can I do?

There are links to easily reschedule or cancel your session in the confirmation e-mail you received after booking the session.

Can I book a follow-up session with the same psychologist?

Absolutely. In the link we send you by email after the consultation you can schedule a follow-up consultation with the same psychologist.

Does my employer know that I am using the services of OpenUp?

No, we do not share personal information with your employer without your explicit approval. At OpenUp, mutual trust and our professional code guide our services.

 

If the consultation is offered by your employer, they do pay the bill. We have agreed that the bill will not indicate who is involved. In this way the confidentiality is guaranteed.

Do I need a referral letter from my GP?

No, you do not need a referral to use OpenUp’s services.