Frequently Asked Questions

Below are answers to many questions you may have.
Prefer to ask us your question directly? Then contact us.

What is the difference between a psychologist and a lifestyle expert?

Our certified psychologists help users improve their resilience and overall mental well-being by fostering positive thinking and healthy behavioural patterns. They focus primarily on emotional and social well-being

Our lifestyle experts, including lifestyle doctors and nutritionists, help users enhance their energy levels and overall physical well-being by empowering them with healthier choices and lifestyle patterns that work for them. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.

What is OpenUp Family?

Since having strong, healthy relationships with our families is crucial for our happiness and well-being, with OpenUp Family, your loved ones can enjoy the same OpenUp services (self-guided care, Spaces to OpenUp, and 1:1 sessions) as you. You can offer OpenUp Family to a maximum of three direct family members.

Which family members can make use of these services?

Your partner(s): We acknowledge all forms of romantic relationships.
Your children: Biological, adopted, and stepchildren.*
Your guardians: Including adoption or stepparents

*Age restrictions apply based on your location. For the Netherlands, Germany, the United Kingdom, and Spain, children must be 16 or older. For all other countries, the minimum age is 18.

What is the difference between a mental well-being, physical well-being, and mindfulness session?

• Our mental well-being sessions are 1:1 sessions with certified psychologists to help users improve their resilience and overall mental well-being by fostering positive thinking and healthy behavioural patterns. They focus primarily on emotional and social well-being. 

Our physical well-being sessions are 1:1 sessions with our lifestyle experts (nutritionists and lifestyle doctors) that help users enhance their energy levels and overall physical well-being by empowering them with healthier choices and lifestyle patterns that work for them. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.

• Our mindfulness sessions are 1:1 sessions with our skilled experts. These sessions are tailored to each user’s specific needs and circumstances. During these sessions, our experts will carefully select and guide users through mindfulness exercises aimed at enhancing focus and alleviating stress.

What is OpenUp chat contact service?

OpenUp chat contact is a quick and convenient way to get the help you need, free of charge. For more information, please see our information page on Psychological Support.

How does OpenUp work?

OpenUp is a 360-degree well-being platform supporting individuals, employees, and companies.

 

We offer the following resources and guidance:

Self-Guided Care: Online material, courses, and self-check-ins for independent growth and development. Explore Self-guided Care.
• Spaces to OpenUp: Interactive group sessions, masterclasses, and mindfulness practice. Discover Spaces to OpenUp.
• 1:1 Sessions: Individual sessions with psychologists and lifestyle experts in more than 25 languages. Book a Session.