Our certified psychologists help users improve their resilience and overall mental well-being by fostering positive thinking and healthy behavioural patterns. They focus primarily on emotional and social well-being

Our lifestyle experts, including lifestyle doctors and nutritionists, help users enhance their energy levels and overall physical well-being by empowering them with healthier choices and lifestyle patterns that work for them. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.

Since having strong, healthy relationships with our families is crucial for our happiness and well-being, with OpenUp Family, your loved ones can enjoy the same OpenUp services (self-guided care, Spaces to OpenUp, and 1:1 sessions) as you. You can offer OpenUp Family to a maximum of three direct family members.

Which family members can make use of these services?

Your partner(s): We acknowledge all forms of romantic relationships.
Your children: Biological, adopted, and stepchildren.*
Your guardians: Including adoption or stepparents

*Age restrictions apply based on your location. For the Netherlands, Germany, the United Kingdom, and Spain, children must be 16 or older. For all other countries, the minimum age is 18.

• Our mental well-being sessions are 1:1 sessions with certified psychologists to help users improve their resilience and overall mental well-being by fostering positive thinking and healthy behavioural patterns. They focus primarily on emotional and social well-being. 

• Our physical well-being sessions are 1:1 sessions with our lifestyle experts (nutritionists and lifestyle doctors) that help users enhance their energy levels and overall physical well-being by empowering them with healthier choices and lifestyle patterns that work for them. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.

• Our mindfulness sessions are 1:1 sessions with our skilled experts. These sessions are tailored to each user’s specific needs and circumstances. During these sessions, our experts will carefully select and guide users through mindfulness exercises aimed at enhancing focus and alleviating stress.

You can expect a response twice a week. Your expert will monitor your messages and respond in a timely manner.

OpenUp chat contact is a quick and convenient way to get the help you need, free of charge. For more information, please see our information page on Psychological Support.

OpenUp makes mental well-being accessible to all, helping you to deal with challenges at work or in your personal life.

Unlike regular psychological care, we do not focus on diagnoses and treatments, and you do not need a referral from your doctor. Instead, OpenUp focuses on prevention and sustainable (behavioural) change. The goal is to improve your mental well-being.

OpenUp is not a replacement for regular psychological care. If your symptoms are significant enough to warrant a diagnosis, we will recommend traditional psychological care. Equally, if your specific needs do not align with OpenUp’s services, we are happy to explore alternative options with you. We will always provide honest guidance in such cases.

At OpenUp, we believe in a world where mental well-being is accessible to all. We are available within 36 hours. Book your session here.

OpenUp is available:

• Monday to Thursday: 08:30 to 21:00 UTC+1
• Friday: 08:30 to 17:00 UTC+1
• Saturday: 13:00 to 17:00 UTC+1

We are closed on the following days:

• Easter Monday (1 April 2024)
• King’s Day (27 April, 2024)
• Ascension Day (9 May 2024)
• Pentecost (19 May 2024)
• Christmas Day
• New Year’s Day

Please note: Sessions can also be held outside of these opening hours, depending on calendar availability. You can find out more information when you book a session.

You can learn more with our non-obligatory demo. We invite you to discuss any challenges you are facing within your organisation and we will provide you with information about how OpenUp can be a suitable solution.

The demo will only take 25 minutes, during which we will provide a clear understanding of how OpenUp can help your organisation address mental well-being challenges. You can also ask questions about your company’s current challenges, which are completely confidential.

Offering the highest quality of care is our number one priority. Therefore, we use strict selection criteria for our psychologists. During selection, we use role plays and intervision sessions, to ensure we only hire the most talented psychologists. Moreover, all our psychologists have at least a master’s degree in Psychology. 

The knowledge of our psychologists is kept up to date through regular courses and intervision sessions. Also, our psychologists are supported by clinical psychologists.

Our obligation-free demo typically takes around 20 minutes, and you can expect to learn how OpenUp can help your organisation address mental well-being challenges. You will also have the chance to ask questions about your current challenges and learn how OpenUp can support you with increasing employee satisfaction, helping foster individual and organisational growth, and decreasing absenteeism.

Yes, as part of the collaboration between employer and OpenUp, all employees have unlimited access to all services offered by OpenUp.
This includes 1-on-1 consultations and 1-on-1 mindfulness consultations. The psychologist and employee will discuss how many consultations might be needed to handle the situation in question. On average, an employee is ready to handle the question themselves after 3-5 consultations.

Once your organisation is enrolled with OpenUp, your employees gain access to 1:1 sessions with our experts, masterclasses, self-guided care, and interactive group sessions.

To ensure a successful partnership with OpenUp, we’ll assist you in promoting our resources within your organisation. You’ll be assigned a personal Customer Success Manager to create a communication plan aimed at motivating your employees to prioritise their mental well-being with OpenUp’s guidance.

Our HR Platform is a tool for our HR clients to access actionable insights and practical resources.

If you are an HR client, visit hr.openup.com and sign in with your email to receive a personal access link to your mailbox.

If you are not an HR client yet, you can schedule a demo today to find out how we can help you prioritise mental well-being in the workplace.

If you experience login difficulties, please contact your OpenUp Customer Success Manager or send an email to csteam@openup.com.

To access monthly company-wide insights via our HR Platform, visit hr.openup.com and sign in with your email to receive a personal access link to your mailbox, or click on the link in your monthly e-mail, sent as soon as new data is available.

If you would like to learn more about our roles, feel free to reach out to careers@openup.com or visit our job board to explore our current openings.

You can unsubscribe from a booked space by simply going to the ”MySessions” tab in your MyOpenUp account. After unsubscribing, your slot immediately becomes available for other interested users.

All of our past masterclasses are available to watch on our website soon after the session has finished. Due to privacy reasons, group sessions and mindfulness sessions are not recorded.

Spaces to OpenUp are our online sessions led by our experts, including psychologists, medical and lifestyle doctors, and nutritionists. In these sessions, you will learn practical tools to improve your mental and physical well-being and connect with and learn from others. We offer three types of Spaces, including:

• Masterclasses: webinar-style sessions in a larger group. You can watch the masterclass and interact in the chat.

• Group sessions: small, safe, and private group session where you will deep dive into a topic and interact with others and our experts This session requires your full participation, with the camera and microphone on.

• Mindfulness: guided mindfulness sessions in a group, guided by a psychologist.

Learn more about Spaces to OpenUp here.

Getting to know us in advance always helps! Discover more about us on our website, check out our social media, and delve deeper into our mission. When applying, keep in mind that there are real people behind the screen, just like you. Share something that represents who you are, tell us about your interests and achievements, and let us in on why you’re interested in joining OpenUp. We’re eager to learn more about you! 💚

We aim to complete your job application process within about one month. This will vary according to a few factors, such as availability and the number of candidates that have applied for the position. Please feel free to discuss any questions or concerns with us.

At OpenUp, we embrace a hybrid working model, allowing you the flexibility to work from home or the office based on your personal needs and the needs of your team.

Dress code? 💃 Whatever feels good to you! We want to see you be yourself with us, whether this is in your first interview or at your company anniversary!

You’ll meet with a variety of OpenUp team members from different departments, including recruiters, potential team members, and your potential manager.

We welcome candidates from all over the world, so we can do the whole interview process online. However, if you live in the Netherlands, we would love to invite you to our offices in Amsterdam to meet you in person.

Generally, the hiring process consists of four rounds. We always start with an introductory call to get to know you better. Depending on the role, there will also be separate online or offline conversations and/or a case study to complete.

The whole process can take anywhere from 1-4 weeks. Although we aim for a speedy hiring process, we also believe it’s important to look through applications thoroughly and allow sufficient time to get to know each other.

When your organisation partners with OpenUp, employees can book a 1:1 session with an expert of their choice via our website. This is all anonymous; as an employer, you will never know who requested a session. During the introductory session, the expert will spend some time exploring the individual’s challenges and desired outcomes and developing an action plan together.

During the initial session, the expert will explore whether the individual’s specific needs align with the services provided by OpenUp. The expert will assess the number of sessions that are appropriate for addressing the employee’s specific request. In the majority of cases, 3-5 sessions will be sufficient to make significant progress. However, if the employee’s challenges and needs fall outside of our preventive approach method, our expert will guide them to the most appropriate help.

OpenUp’s Terms of Use can be downloaded here.

Thank you for your interest in OpenUp! Please contact the person mentioned in the job listing on our careers page. They’ll be best placed to answer any questions you have about the position or OpenUp.

At OpenUp, we embrace diversity and understand the importance of receiving guidance in your native language.

That’s why we provide support in over 25 languages, including English, Dutch, German, French, Spanish, Arabic, Bosnian, Bulgarian, Chinese (Mandarin), Croatian, Czech, Danish, Finnish, Flemish, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Serbian, Slovak, Somali, Turkish, Ukrainian, and more.

We are dedicated to expanding our language offerings to enhance your experience further. For the latest information on the languages spoken by our experts, please visit our team page.

Certainly. OpenUp prioritises privacy by ensuring that no personally identifiable information is shared. Employees can contact OpenUp without their employers being informed. OpenUp maintains strict confidentiality, safeguarding the identities of individuals seeking help and the content of their discussions.

No, unfortunately, our services are only available to individuals aged 16 and older.

If you are younger than 16 and in need of professional guidance, we recommend visiting Mind’s website for suitable resources.

At OpenUp, we believe that mutual trust and the professional code guide our services. Therefore, it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the legal requirements for information security within our sector. For more information, we refer you to our detailed privacy statement.

If your expert believes a different treatment method would be more suitable during your sessions, they may suggest discontinuing the sessions. Of course, this decision will be made in consultation with you. If the expert decides to end the sessions, any prepaid sessions will be fully refunded to you.

We are available Monday through Thursday from 08:30 to 21:00 CEST, on Friday from 08:30 to 17:00 CEST and on Saturday from 13:00 to 17:00 CEST for a consultation. When you book a consultation you can indicate which time is convenient for you.

Are you in a crisis situation and we are not available? Then contact the (replacing) GP or GP post.

During your initial session, both you and your psychologist will explore whether your specific needs aligns with the services provided by OpenUp. Together with your psychologist, you will assess the number of sessions that are appropriate for addressing your specific challenge/s.

If your employer does not provide OpenUp services, you have the option to purchase a card that includes three sessions. You can also extend the number of sessions if needed. In a collaboration with your psychologist, you will discuss whether you require ongoing support and, if so, determine the most suitable approach.

OpenUp is an initiative of the psychological practice iPractice. Curious about iPractice? Take a look at our website.

The chat contact may be appropriate when:

• You need more knowledge or outside perspective on a particular topic or challenge.
• You want an expert to look at your thoughts, feelings, and behaviour to gain more insight into your personal situation.
• You would like guidance in applying these new insights to your daily practice.
• You have completed another psychological treatment and want to continue it.

Whether the chat contact is a good fit for your specific situation is something we assess during your introductory session.

If your employer has a partnership with OpenUp, your costs are completely covered.

If you do not have employee coverage, you can pay for OpenUp independently with a three-session card for €249. You can use your card balance whenever you want, and your expert can advise you if this is the most suitable course of action for you.

You can send an unlimited number of messages to your expert via chat, whenever it suits you. It is often useful to write your thoughts or feelings down as soon as they pop up.

If you go on holiday or when you are ill, you must inform your psychologist. After your return you can continue the chat contact.

Sure! You can choose to purchase a 3 sessions card (3 conversations) from the psychologist for €99. If your employer cooperates with OpenUp, these costs are (partly) covered. 

You can use these conversations whenever you want. Your psychologist can advise you whether this suits you.

The chat contact continues until you decide together that further contact is no longer necessary.

If your expert is ill or on holidays, you will both agree on the best course of action to take. You can choose to continue the chat with another expert or take a break. If it is not possible to discuss this with your expert (for example, if they are sick), we will contact you within 2 working days to discuss other available options.

Yes. Our information security system is NEN7510 and ISO27001 certified, which means that our processes meet the legal requirements for information security within our sector.

Absolutely! For video calling, we use a secure application. In addition, mutual trust and our professional code are leading in our services.

Therefore, it goes without saying for us that privacy is an important right.

See also: How is my privacy guaranteed at OpenUp?

During your introductory session, you and your expert will assess whether your request aligns with OpenUp’s services. Typically, individuals see significant improvement in 3-5 sessions, combined with our other resources.

Together, we’ll determine the ideal session frequency based on your needs and goals. Your expert will evaluate the number of sessions you may need to see if your request fits our preventive framework. If your request doesn’t fit our preventive approach, we’ll guide you to the most appropriate help.

While a video session is generally more effective, you have the freedom to opt for an audio-only session if you prefer. You can easily deactivate the camera during the video call to switch to an audio session.

You can easily reschedule or cancel your session; simply use the link provided in your session confirmation email, or sign into your My OpenUp account and make the necessary adjustments there.

Certainly! In the email link we provide after your session, you can easily schedule a follow-up session with the same expert or sign into your My OpenUp account to book the session from there.

No, we do not disclose your personal information to your employer. Our services are guided by mutual trust and adherence to our professional code.

If your session/s is offered by your employer, they will cover the costs, and we ensure that the billing information remains confidential. This ensures that your privacy and confidentiality are fully protected.

No, you do not need a referral to use OpenUp’s services.

If your expert is sick or on holiday, you can both decide on the most suitable course of action for your situation. You can opt for a one-off session with another expert from our team or agree to reschedule your appointment for after their return. If your expert is sick, we’ll send you an email with the option to book a new session at a time that aligns with your preferences. Should you require any assistance with this, please contact us at team@openup.com.

Certainly! You can choose not to receive newsletters and promotional emails from OpenUp by simply following the opt-out email instructions or by logging into your My OpenUp account. Please note: If you opt out, you may still receive non-promotional emails, such as updates regarding your My OpenUp account or information related to your booked sessions.