Terms of Use of OpenUp

Even if your employer doesn’t partner with OpenUp, you can still book a session. We believe mental well-being should be accessible to everyone. Your first session is free. After that, you can continue with our three-session card for €249. Visit my.openup.com/book-session to get started.

Want OpenUp at your workplace? Learn how to recommend us to your HR team.

Because strong, healthy relationships with our families are crucial for our happiness and well-being, OpenUp Family lets your loved ones access the same OpenUp services (self-directed learning, Spaces, and 1:1 sessions) that you use. You can share Family with up to three direct family members.

Who can use these services?

• Your partner: We recognise all forms of romantic relationships.
• Your children: Biological, adopted, and stepchildren.
• Your guardians: Also included.

We are here to support you with 1:1 sessions during the following hours:

• Monday to Thursday: 08:30 to 21:00 UTC+1
• Friday: 08:30 to 17:00 UTC+1
• Saturday: 13:00 to 17:00 UTC+1

Please note:* 1:1 sessions may also be available outside these hours, depending on calendar availability. Please check the available time slots when booking your session. During opening hours, our hosts are here to answer your questions, discuss your needs, and guide you through our platform.

We are closed on the following public holidays (some experts may still offer sessions):

• New Year’s Day: 1 January 2026
• Easter Monday: 6 April 2026
• Dutch King’s Day: 27 April 2026
• Ascension Day: 14 May 2026
• Pentecost: 25 May 2026
• Christmas Day: 25 December 2026

Response Time:

When you book a 1:1 session, you can indicate a convenient time. Our availability service aims to respond to all requests via chat, phone, and email within the same working day.

Emergency Situations:

If you are facing an emergency or crisis, please contact your local GP or GP post immediately.

OpenUp’s Terms of Use can be downloaded here.

No, unfortunately, our services are only available to individuals aged 16 and older.

If you are younger than 16 and in need of professional guidance, we recommend visiting Mind’s website for suitable resources.

At OpenUp, we believe that mutual trust and the professional code guide our services. Therefore, it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the legal requirements for information security within our sector. For more information, we refer you to our detailed privacy statement.

If your expert believes a different treatment method would be more suitable during your sessions, they may suggest discontinuing the sessions. Of course, this decision will be made in consultation with you. If the expert decides to end the sessions, any prepaid sessions will be fully refunded to you.

If your expert is sick or on holiday, you can both decide on the most suitable course of action for your situation. You can opt for a one-off session with another expert from our team or agree to reschedule your appointment for after their return. If your expert is sick, we’ll send you an email with the option to book a new session at a time that aligns with your preferences. Should you require any assistance with this, please contact us at team@openup.com.

Certainly. You can choose not to receive information, news and tips via emails from OpenUp by simply following the opt-out email instructions or by logging into your MyOpenUp account. Please note: If you opt-out you may still receive other emails such as updates regarding your MyOpenUp account or information related to your booked sessions.