Welcome!
Welcome to OpenUp! We’re delighted to have you on board. We’ve created the guide below to introduce you to OpenUp and walk you through all of the necessary steps.
What you can expect:
Your dedicated Customer Success Team
You will have your own dedicated Customer Success Manager. They will send you our welcome and onboarding emails and follow up with you along the way. Feel free to reach out to them at any time. We’re always happy to help!
Floortje Mast
Mark van den Broek
Regina Goellner
Carmel Creutzburg
Linde Besselink
Floortje Mast
Mark van den Broek
Regina Goellner
Carmel Creutzburg
Linde Besselink
5 steps for a successful launch
You now have all the materials you need to launch OpenUp within your company. Exciting! Follow the steps below and use the resources in the onboarding package.
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Step 1
Launch OpenUp to the management team
We recommend doing this three to seven days before the main launch within the entire company. Use the templates in your onboarding package to create a launch message that gets your management team excited.
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Step 2
Launch OpenUp to all employees
Once your management team is on board, it’s time to let everyone else know about OpenUp. Use the templates in the onboarding package to create a message that fits your company’s style. If you have a company-wide meeting, this is a great place to share more about OpenUp and how you can use it as well!
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Step 3
Share it on LinkedIn
Communicating externally about our partnership shows your employees how important mental health is at your workplace. Organisations that do this see increases in engagement.
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Step 4
Appoint ambassadors
We advise identifying ambassadors for mental health within your organisation. Find employees that are eager to use and get familiar with OpenUp’s services so they can encourage and guide others!
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Step 5
Embed OpenUp in your onboarding
Add mental well-being and OpenUp as a topic in your existing onboarding process. This way, new employees are aware that you value their mental health and offer solutions to help them with it. Some ideas:
- Add an email about OpenUp in your automated onboarding flow;
- On your onboarding day, schedule ten minutes to discuss the importance of mental well-being and the services of OpenUp;
- Ask managers to include ‘creating a MyOpenUp account’ as an onboarding task for new team members.
Monthly insights
Ongoing support
We hope this guide has provided you with all the information you need to feel confident in launching OpenUp in your organisation and start the conversation about mental health. Don’t hesitate to reach out to us at any time if you still have questions or need support. We’ll follow up with you to see how the launch went, go over your monthly report, and discuss potential activation strategies.
We’re happy that you joined our mission to make mental health accessible to all!
Do employees really have unlimited access?
Yes, as part of the collaboration between employer and OpenUp, all employees have unlimited access to all services offered by OpenUp.
This includes 1-on-1 consultations and 1-on-1 mindfulness consultations. The psychologist and employee will discuss how many consultations might be needed to handle the situation in question. On average, an employee is ready to handle the question themselves after 3-5 consultations.
I would like to know if OpenUp and my organisation are a good fit. How can I learn more?
You can learn more with our non-obligatory demo. We invite you to discuss any challenges you are facing within your organisation and we will provide you with information about how OpenUp can be a suitable solution.
The demo will only take 25 minutes, during which we will provide a clear understanding of how OpenUp can help your organisation address mental well-being challenges. You can also ask questions about your company’s current challenges, which are completely confidential.
How do you guarantee the quality of your psychologists?
Offering the highest quality of care is our number one priority. Therefore, we use strict selection criteria for our psychologists. During selection, we use role plays and intervision sessions, to ensure we only hire the most talented psychologists. Moreover, all our psychologists have at least a master’s degree in Psychology.
The knowledge of our psychologists is kept up to date through regular courses and intervision sessions. Also, our psychologists are supported by clinical psychologists.
How long does a demo call last, and what can you expect to learn?
Our obligation-free demo typically takes around 20 minutes, and you can expect to learn how OpenUp can help your organisation address mental well-being challenges. You will also have the chance to ask questions about your current challenges and learn how OpenUp can support you with increasing employee satisfaction, helping foster individual and organisational growth, and decreasing absenteeism.
What happens after my organisation is enrolled at OpenUp?
Once your organisation is enrolled with OpenUp, your employees gain access to 1:1 sessions with our experts, masterclasses, self-guided care, and interactive group sessions.
To ensure a successful partnership with OpenUp, we’ll assist you in promoting our resources within your organisation. You’ll be assigned a personal Customer Success Manager to create a communication plan aimed at motivating your employees to prioritise their mental well-being with OpenUp’s guidance.