Immediate access to a confidential advisor

For situations that are too sensitive for HR, and too important to ignore. Give your employees a safe, trusted outlet.

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Trusted by 2,000+ organisations of all sizes

Prevent risks with a confidential advisor

Toxic behaviour, tension or boundary-crossing conduct often go unnoticed, until they escalate. A confidential counsellor helps to prevent that. Employees can speak up safely and without judgement. No pressure. No consequences.

✔ Part of responsible leadership

Creating a safe culture takes more than good intentions. A confidential counsellor is a key step.

✔ A trusted outlet for employees

Some concerns don’t fit with HR or a manager. This is a place where everything can be said.

✔ Lower risk of absenteeism and conflicts

When people feel heard, frustrations are less likely to build up.

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How OpenUp’s confidential advisor service works

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1:1 sessions with a confidential advisor

Employees can easily book a private session through the OpenUp platform.

Personal guidance

The confidential advisor listens, supports, and helps explore next steps.

Escalation? Only if needed

In serious situations, the confidential advisor and employee decide together if and how to take anonymous action within the organisation.

What does a confidential advisor do?

✔ Listens without judgement

Employees can share concerns in full confidentiality, without fear of consequences.

✔ Conflict guidance

Support in handling and resolving workplace tension or conflicts.

✔ Advice and guidance

Help with mediation, internal resolution, or formal complaints if needed.

✔ Raises awareness

Guidance on how to address behaviour, set boundaries, and act when things go wrong.

See the impact, help your organisation thrive

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What HR professionals say about OpenUp

From startups to multinationals, over 2,000 organisations trust OpenUp. With 95% positive feedback, our customers say it best.

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“What we love about OpenUp is how accessible and anonymous it is. Everyone can sign up and have a conversation whenever they need it.”

employee benefit, employee perk, workplace perks, staff benefits, employee rewards, corporate perks, workplace wellbeing

Letitia Louwerse DEPT

750

employees

“We see our employees actively using OpenUp and they rate the psychologist support an average of 9 out of 10.”

Tessa Knijnenburg ChannelEngine

9/10

Employee Rating

“With OpenUp’s platform, employees can speak to a professional in their preferred language within 48 hours. Truly excellent.”

mental well-being at work, platform voor mentaal welzijn, mentaal welzijn op de werkvloer, mentales wohlbefinden am arbeitsplatz, plattform für mentales wohlbefinden

Lianne de Vries TicketSwap

9,2/10

Satisfaction Score

“OpenUp allows us to offer this service across all 20 countries where we have offices, in multiple languages.”

Bernadette Werner FlixSE

Locations

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Frequently asked questions

Is a confidential advisor mandatory?

As an employer, it’s your responsibility to ensure a safe working environment, preventing unwanted behaviour and psychological strain. In some countries, such as the Netherlands, having a confidential advisor is becoming mandatory. Requirements may vary depending on your country. Even where it isn’t required, it is highly advisable for the mental well-being of your employees.

Does an external confidential advisor satisfy the Dutch Working Conditions Act (Arbowet)?

Yes. In fact, employees tend to make use of an external confidential advisor more quickly than an internal one.

What does a confidential advisor do?

A confidential advisor supports employees when they experience or witness inappropriate behaviour in the workplace. They provide a safe, non-judgmental space to be heard, help employees understand their options, and guide them through any next steps – whether that’s an informal conversation, a formal complaint, or simply finding the right support. This includes concerns such as aggression and violence, sexual harassment or unwanted advances, bullying, and discrimination.

What’s the difference between a session with a confidential advisor and a psychologist if both are certified psychologists?

The confidential advisor supports employees with work-related issues, such as conflicts or inappropriate behaviour. Our psychologists offer broader support on mental well-being topics. Both services are available, depending on the employee’s specific needs.

When should you refer employees to a confidential advisor?

Managers and HR can refer employees in the following situations:

Intimidation or bullying (physical, verbal, or emotional)
Discrimination
Workplace conflicts
Unsafe working environment
Unfair treatment
Ethical dilemmas

Does HR have access to individual sessions?

No, all conversations remain strictly confidential unless an employee explicitly agrees to share certain information or if a critical issue requires escalation.

Is a confidential advisor mandatory?

Does an external confidential advisor satisfy the Dutch Working Conditions Act (Arbowet)?

Yes. In fact, employees tend to make use of an external confidential advisor more quickly than an internal one.

What does a confidential advisor do?

What’s the difference between a session with a confidential advisor and a psychologist if both are certified psychologists?

When should you refer employees to a confidential advisor?

Managers and HR can refer employees in the following situations:

Intimidation or bullying (physical, verbal, or emotional)
Discrimination
Workplace conflicts
Unsafe working environment
Unfair treatment
Ethical dilemmas

Does HR have access to individual sessions?

No, all conversations remain strictly confidential unless an employee explicitly agrees to share certain information or if a critical issue requires escalation.

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Ready to see OpenUp in action?

30 minutes with someone who has rolled this out before. You decide if there is a next step.

The platform from both sides, employee and HR
What rollout looks like at your company size
Pricing, and your questions answered live

Trusted by 2,000+ organisations of all sizes