Immediate access to a confidential advisor

For situations that are too sensitive for HR, and too important to ignore. Give your employees a safe, trusted outlet.

Book a demo See how it works

A man sits at a desk with a laptop, phone, and notebook, speaking into a pen during a mental health coaching video call. On screen, a woman smiles during the session, with video, microphone, and end call icons visible.

Rated 4.8 on

Trusted by 1,500+ organisations of all sizes

Prevent risks with a confidential advisor

Toxic behaviour, tension or boundary-crossing conduct often go unnoticed, until they escalate. A confidential counsellor helps to prevent that. Employees can speak up safely and without judgement. No pressure. No consequences.

✔ Part of responsible leadership

Creating a safe culture takes more than good intentions. A confidential counsellor is a key step.

✔ A trusted outlet for employees

Some concerns don’t fit with HR or a manager. This is a place where everything can be said.

✔ Lower risk of absenteeism and conflicts

When people feel heard, frustrations are less likely to build up.

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How OpenUp’s confidential advisor service works

A woman with long dark hair and a coral top smiles at the camera, framed within the outline of a smartphone on a light background—capturing how organizations attract and retain talent in today’s digital world.

1:1 sessions with a confidential advisor

Employees can easily book a private session through the OpenUp platform.

Personal guidance

The confidential advisor listens, supports, and helps explore next steps.

Escalation? Only if needed

In serious situations, the confidential advisor and employee decide together if and how to take anonymous action within the organisation.

What does a confidential advisor do?

✔ Listens without judgement

Employees can share concerns in full confidentiality, without fear of consequences.

✔ Conflict guidance

Support in handling and resolving workplace tension or conflicts.

✔ Advice and guidance

Help with mediation, internal resolution, or formal complaints if needed.

✔ Raises awareness

Guidance on how to address behaviour, set boundaries, and act when things go wrong.

See the impact, help your organisation thrive

74%

of OpenUp users feel more productive at work.

84%

feel better prepared for future challenges.

82%

recover faster from personal setbacks.

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What HR professionals say about OpenUp

From startups to multinationals, over 1,500 organisations trust OpenUp. With 95% positive feedback, our customers say it best.

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“What we love about OpenUp is how accessible and anonymous it is. Everyone can sign up and have a conversation whenever they need it.”

employee benefit, employee perk, workplace perks, staff benefits, employee rewards, corporate perks, mental well-being

Letitia Louwerse DEPT

750

employees

“We see our employees actively using OpenUp and they rate the psychologist support an average of 9 out of 10.”

employee benefit, employee perk, workplace perks, staff benefits, employee rewards, corporate perks

Tessa Knijnenburg ChannelEngine

9/10

Employee Rating

“With OpenUp’s platform, employees can speak to a professional in their preferred language within 48 hours. Truly excellent.”

mental well-being at work, platform voor mentaal welzijn, mentaal welzijn op de werkvloer, mentales wohlbefinden am arbeitsplatz, plattform für mentales wohlbefinden

Lianne de Vries TicketSwap

9,2/10

Satisfaction Score

“OpenUp allows us to offer this service across all 20 countries where we have offices, in multiple languages.”

Bernadette Werner FlixSE

Locations

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Frequently asked questions

What does a confidential advisor do?

A confidential advisor supports employees when they report or raise concerns about inappropriate behaviour, such as:

Aggression and violence
Sexual harassment or unwanted advances
Bullying
Discrimination

What’s the difference between a session with a confidential advisor and a psychologist if both are certified psychologists?

The confidential advisor supports employees with work-related issues, such as conflicts or inappropriate behaviour. Our psychologists offer broader support on mental well-being topics. Both services are available, depending on the employee’s specific needs.

When should you refer employees to a confidential advisor?

Managers and HR can refer employees in the following situations:

Intimidation or bullying (physical, verbal, or emotional)
Discrimination
Workplace conflicts
Unsafe working environment
Unfair treatment
Ethical dilemmas

Does HR have access to individual sessions?

No, all conversations remain strictly confidential unless an employee explicitly agrees to share certain information or if a critical issue requires escalation.

What does a confidential advisor do?

A confidential advisor supports employees when they report or raise concerns about inappropriate behaviour, such as:

Aggression and violence
Sexual harassment or unwanted advances
Bullying
Discrimination

What’s the difference between a session with a confidential advisor and a psychologist if both are certified psychologists?

When should you refer employees to a confidential advisor?

Managers and HR can refer employees in the following situations:

Intimidation or bullying (physical, verbal, or emotional)
Discrimination
Workplace conflicts
Unsafe working environment
Unfair treatment
Ethical dilemmas

Does HR have access to individual sessions?

No, all conversations remain strictly confidential unless an employee explicitly agrees to share certain information or if a critical issue requires escalation.