Retail runs on people. We help all of them stay well.

Peak seasons. Late shifts. Customer pressure. Retail never stops. OpenUp gives every retail employee direct access to well-being support. From store floor to warehouse to HQ.

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Trusted by leading retailers across Europe

155 reviews

How OpenUp makes a difference

Retail life is fast, demanding, and always changing. Here's how OpenUp helps every team stay healthy and engaged.

Reduce absenteeism across all locations

From shop floor to warehouse to head office, give every team member fast, confidential mental health support in 35+ languages.

Keep teams resilient through seasonal peaks

Help your people handle pressure during busy periods with 24/7 access to care that fits around late shifts, weekend rotas, and peak season chaos.

Turn managers into better leaders

Equip team leads with practical tools to spot burnout early, have supportive conversations, and create psychologically safe environments on the shop floor.

Lower turnover and keep great people

Address and prevent stress before it escalates. OpenUp helps protect engagement and reduce the hidden costs of recruitment.

Real change starts when support reaches everyone.

OpenUp makes mental well-being accessible for all people in your stores, warehouses, and head office.

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When you don't feel well, there seems to be a stigma around seeking professional help. OpenUp is a light and easy way to do so.

Mark de Lange

Founder

See case study

Whether people work in a supermarket, a distribution centre or the office, OpenUp gives you them a safe space to talk. No judgement. Just real support.

Marlo Schlaghecke-Stijweg

CHRO

Mental well-being is a priority for us. With OpenUp, we’re creating more visibility and helping our people speak more openly about these important topics.

Samuel Schwarz

Well-being Manager

Retailers using OpenUp see measurable impact

40%

reduced absenteeism

33%

reduced turnover

9.8

NPS across retail teams

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Everything your retail teams need to thrive

OpenUp combines 1-on-1 support from psychologists, lifestyle experts, and financial coaches with self-learning tools and interactive workshops. All in one platform designed for accessibility and real-world use.

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Immediate, unlimited access to experts

Anonymous sessions with no referrals, no approvals, and no waiting lists. Employees book directly, during or after work.

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Self-guided tools that work between shifts

Quick content for breaks or at home. Regular check-ins help spot early warning signs before turnover happens.

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Workshops built for frontline pressures

Expert-led sessions on stress, sleep, conflict and more. Available live or on-demand to fit any schedule.

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A bar chart titled Number of sessions shows monthly data from August to December, with color-coded bars for 1:1 psychologist and financial coach sessions. October sees the highest total, highlighting trends in self-directed learning support.

Anonymous data for smarter HR decisions

Identify risk areas across your organisation while protecting employee privacy. Turn insights into retention strategies.

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Well-being support for shop floor, warehouse, and head office

OpenUp fits into the schedule, language, and real-world challenges of your retail teams.

Store employees

Quick access between shifts, on breaks, or at home
Practical help for customer stress, sleep struggles, and life challenges
On-site activation with posters and QR codes for easy sign-up

Warehouse teams 

Sessions that work around rotating shifts and physical demands
Multilingual support with guaranteed privacy
Guidance for physical strain, family pressure, and financial stress

Head office & managers

Leadership coaching to spot early warning signs and support teams effectively
Self-service tools for busy schedules and everyday resilience
HR dashboard that shows engagement, risks, and well-being trends

Two women in light blue uniforms stand in a retail store aisle. One gestures as if explaining something to the other, who listens attentively. Shelves stocked with various products are visible beside them.

Two warehouse workers in yellow hard hats and reflective vests are lifting a pallet wrapped in plastic film, surrounded by shelves stacked with retail boxes in a spacious warehouse.

Why retailers choose OpenUp

Without OpenUp, well-being stays out of reach for most retail teams. With OpenUp, support becomes simple, measurable, and accessible to all.

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Without OpenUp

Sick calls come in daily and teams feel the strain

People hesitate to ask for help or leave when stress builds

HR can’t see who’s struggling until it’s too late

Store and warehouse teams feel cut off from HQ benefits

Long shifts and customer pressure take a daily toll

Managers carry the pressure without real guidance

With OpenUp

Sick leave drops by 40% thanks to early, easy support

33% less turnover through proactive, stigma-free support people trust

Real-time dashboards track well-being and engagement

Access for everyone, on any device, in 35+ languages and available 24/7

Lifestyle and mental health coaching that restores balance

Coaching and tools help them lead with calm and confidence

Frequently asked questions

How do frontline workers without work emails access OpenUp?

No work email? No problem. Employees can sign up with their personal email. We also offer QR codes, tailored invites, and printed materials to make onboarding easy for everyone – from warehouse staff to store teams.

Can employees use OpenUp outside of working hours?

Absolutely. OpenUp is available 24/7, so employees can access support whenever it works for them, whether that’s after a late shift, on a day off, or during a lunch break.

What languages is OpenUp available in?

OpenUp offers support in 35+ languages, including English, Polish, Romanian, Spanish, Arabic, and many more. Employees can choose their preferred language for sessions with an expert.

How quickly can employees get support?

Fast. Employees can book a 1-on-1 session with a psychologist within 36 hours, join live group sessions, or access self-guided tools instantly through the app.

Will this encourage people to call in sick more often?

No. OpenUp focuses on early support and prevention. Employees often reach out to us before they speak to a manager or doctor, which helps stabilise issues early and keeps them on the job more often. When sick leave is needed, our support shortens recovery and reduces the risk of relapse.

What kind of support does OpenUp offer?

OpenUp combines three levels of care: 1-on-1 video sessions with licensed experts, live group sessions or on demand masterclasses on topics like stress and sleep, and a library of self-guided courses and exercises. Employees choose what works best for them.

Can managers see if their team members are using OpenUp?

No. Everything is fully confidential. Managers and HR never see who uses OpenUp or what they discuss. You’ll only get anonymised insights on overall well-being trends and platform usage across your organisation.

How does OpenUp help reduce absenteeism?

OpenUp focuses on prevention. By giving employees tools to manage stress, sleep, and burnout before they escalate, we help reduce sick leave and keep people healthier long-term. Many clients see measurable drops in absenteeism within the first year.

What does OpenUp cost for a retail workforce?

Pricing depends on your team size and which features best fit your needs. For seasonal workforces, we agree on a fair average headcount across the year, and you can add or remove seats as your team grows or shrinks with the seasons. Book a demo, and we’ll create a plan that works for your organisation.

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