Our Artificial Intelligence principles
AI can make well-being support more accessible, more personal, and easier to navigate. But in a space this personal, that potential comes with real responsibility. Safety and trust are at the foundation of everything we do â including how we use AI across our platform.
AI is evolving at rapid speeds. Our approach is to move forward carefully, with the same principles that guide the rest of our platform.
We focus on technology that strengthens human support, improves access to care, and helps people take meaningful steps toward better well-being.
AI should make it easier for people to find help when they need it. That is the role it plays at OpenUp.
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OpenUp applies AI only in clearly defined, limited ways. Any new AI application is assessed for privacy and safety impact before rollout, in line with GDPR and OpenUp’s existing privacy and security certifications (ISO 27001 and NEN 7510). Read our full description of how we use AI responsibly here.
While you’re talking, an AI tool helps write down what’s being discussed. After the session, it helps make the notes easier to read and highlights the key points. Your expert always checks and signs off on the final notes. No audio is ever stored. Your notes remain completely private and will never be shared with anyone else, including your employer.
To help you get clearer, more useful notes from your session. It can highlight the main points, next steps, and helpful reminders, so we don’t have to rely on memory alone. It also helps your expert update the notes faster without missing important points. Your expert is still in charge and reviews the final notes.
No, OpenUp does not record sessions. No audio or video recordings of sessions are stored
It only uses whatâs said and discussed in your session to create the notes and summary.
Yes. Itâs your choice. You can turn it on or off at any time in your profile settings within your MyOpenUp account, and you can change your mind whenever you want.
Access is strictly limited, and your conversations remain private between you and the expert.
No. Your personal notes are never shared with your employer or anyone else. Your employer will also never be informed of your use of OpenUp.
No. We donât use your session notes to train AI models.
It means information has been changed so it canât be linked back to you. In other words, itâs no longer personal information that identifies you.
They may be used to improve OpenUpâs services and how the platform is operating.
OpenUp applies AI only in clearly defined, limited ways. Any new AI application is assessed for privacy and safety impact before rollout, in line with GDPR and OpenUp’s existing privacy and security certifications (ISO 27001 and NEN 7510). Read our full description of how we use AI responsibly here.
While you’re talking, an AI tool helps write down what’s being discussed. After the session, it helps make the notes easier to read and highlights the key points. Your expert always checks and signs off on the final notes. No audio is ever stored. Your notes remain completely private and will never be shared with anyone else, including your employer.
To help you get clearer, more useful notes from your session. It can highlight the main points, next steps, and helpful reminders, so we don’t have to rely on memory alone. It also helps your expert update the notes faster without missing important points. Your expert is still in charge and reviews the final notes.
No, OpenUp does not record sessions. No audio or video recordings of sessions are stored
It only uses whatâs said and discussed in your session to create the notes and summary.
Yes. Itâs your choice. You can turn it on or off at any time in your profile settings within your MyOpenUp account, and you can change your mind whenever you want.
