The shift to hybrid work has changed leadership. Managers now need new ways to connect with teams in both in-person and remote settings. Empathy in leadership and emotional intelligence in leadership are more important than ever. So, how can HR empower managers to strengthen these skills?
Both skills help leaders support their teams through challenges and changes. In this article, we’ll cover what emotional intelligence looks like in the workplace. We’ll explain why empathy matters and share tips for HR professionals to build these qualities in their organisations.
What Is Emotional Intelligence in Leadership?
Emotional intelligence, or EQ, is the ability to recognise and manage emotions—both your own and those of others. Dr. Travis Bradberry, a leading researcher in emotional intelligence, notes that only 36% of people have this valuable skill.
OpenUp psychologist Willemijn Pels Rijcken explains it this way:
“Emotional intelligence means recognising, managing, and using your own emotions effectively. It’s also about understanding the emotions of others. Empathy is a big part of this.”
Harvard Business School research identifies four core parts of emotional intelligence:
- Self-awareness: Recognising your own strengths and weaknesses, as well as how your emotions affect your actions.
- Self-management: Keeping emotions in check and staying positive, even in tough situations.
- Social awareness: Understanding how others feel and noticing team dynamics. This is where empathy becomes key for leaders.
- Relationship management: Actively listening, building trust, and resolving conflicts before they escalate.
Each of these skills contributes to better leadership and a more supportive workplace.
Importance of Empathy and Emotional Intelligence in Leadership
Empathy and emotional intelligence are key to a positive workplace culture. When leaders show empathy, team members feel valued and respected. This improves job satisfaction and team morale.
“Developing emotional intelligence is crucial for a healthy workplace,” says psychologist Willemijn. “Empathy builds trust and connection within the team. It makes communication smoother and improves overall team dynamics.”
Empathy strengthens the bond between leaders and team members. This reduces stress, increases job satisfaction, and helps teams achieve their goals.
How Emotional Intelligence Supports Diversity and Inclusion
High emotional intelligence doesn’t just create a positive culture—it also promotes an inclusive environment. Leaders with social awareness and good relationship management skills can connect with people from different backgrounds. This fosters respect and understanding, which helps reduce conflict and supports collaboration.
“Empathy allows leaders to appreciate diverse perspectives,” OpenUp psychologist Willemijn explains. “It’s important for leaders to value each team member’s unique background and communication style. This makes people feel seen and respected.”
When leaders focus on social skills and actively listen, they create an inclusive space where everyone feels welcome. This allows each team member to bring their best self to work.
How Emotional Intelligence Enhances Team Performance
Empathetic managers help create strong, high-performing teams. By actively listening and showing understanding, they meet team members’ needs and provide meaningful support.
“Leaders with high emotional intelligence handle stress calmly,” says OpenUp psychologist Willemijn. “They guide their teams with empathy and patience, which is especially valuable during times of change.”
The Benefits of Empathy and Emotional Intelligence in Leadership
High emotional intelligence positively impacts team morale and productivity. Here are a few benefits of emotional intelligence in leadership:
- Better Communication: Empathetic leaders listen well and communicate clearly, reducing confusion.
- Stronger Collaboration: Leaders who are skilled in relationship management create a shared sense of purpose, which improves teamwork.
- Higher Productivity: Leaders who understand team needs help keep employees motivated and productive.
- Improved Resilience: Leaders with high emotional intelligence help their teams handle stress and reduce burnout.
Tips for HR Professionals to Foster Emotional Intelligence in Leadership
According to Gartner, manager and leadership development is the number one priority for HR in 2025. Their research shows that 90% of HR executives think managers need to be more empathetic for future success.
Encouraging emotional intelligence in an organisation takes time and planning. Here are some steps HR professionals and business leaders can use to promote these skills:
1. Offer Workshops on Emotional Intelligence
Provide training in self-awareness, empathy, and effective communication. These workshops help leaders recognise their emotions and understand their impact on others. They also build social skills, which are crucial for supportive leadership.
2. Include Emotional Intelligence in Performance Reviews
Make emotional intelligence a part of evaluations. Assess social awareness and relationship management in leader reviews. Regular feedback can help leaders improve empathy, which benefits both them and their teams.
3. Encourage Open Communication
Build a culture where team members feel safe expressing emotions. When managers model openness, they create a space where employees feel safe. This also contributes to better team collaboration and innovation.
4. Promote Empathy in Daily Interactions
Encourage leaders to show empathy through actions. They can listen actively, recognise challenges, and offer support. Consistent empathy builds trust and engagement among team members.
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How OpenUp Supports Emotional Intelligence in Leadership
Developing empathy and emotional intelligence in leadership takes practice. Empathy training is not a one-stop thing but an ongoing process. OpenUp offers resources to support this growth.
We offer one-on-one sessions with a psychologist for leadership coaching, workshops, and online courses. This way, we help managers build resilience, empathy, and inclusion.
If you’re an HR professional looking for a mental well-being solution that supports employees and managers, get in touch today!
Conclusion
Empathy in leadership and emotional intelligence in leadership are essential for creating a positive culture. HR professionals and business leaders play a crucial role in developing these skills. Strong emotional intelligence supports effective leadership, increases job satisfaction, and boosts team performance.
“Emotional intelligence strengthens the entire organisation,” says psychologist Willemijn. “When leaders develop empathy, it creates a healthier workplace for everyone.” By focusing on emotional intelligence and empathy, organisations create a culture that promotes growth and well-being. Managers who want to strengthen empathy in leadership can use OpenUp’s resources for personal development.
