Guidance from your online psychologist

Online video consults, chat or a mix? Schedule a free, no-obligation introductory meeting, and together we'll see what works best for you.

Video consults

Always the same psychologist
Consults of 25 minutes
To be combined with chat subscription
Secure online environment
90% of our clients are helped after 3 consultations

Book free introduction session

Chat subscription

Always the same psychologist
Send messages when you want, psychologist responds frequently
To be combined with video consults
Secure online environment

Chat now and get connected

Frequently Asked Questions

Below are answers to many of your questions.
Prefer to ask us your question directly? Then contact us.

How often should I expect to receive a chat response from my expert?

You can expect a response twice a week. Your expert will monitor your messages and respond in a timely manner.

What is OpenUp chat contact service?

OpenUp chat contact is a quick and convenient way to get the help you need, free of charge. For more information, please see our information page on Psychological Support.

When is the chat contact useful?

The chat contact may be appropriate when:

• You need more knowledge or outside perspective on a particular topic or challenge.
• You want an expert to look at your thoughts, feelings, and behaviour to gain more insight into your personal situation.
• You would like guidance in applying these new insights to your daily practice.
• You have completed another psychological treatment and want to continue it.

Whether the chat contact is a good fit for your specific situation is something we assess during your introductory session.

How much does the chat contact cost?

We think it is important to provide supplementary support to help individuals with their mental well-being. That is why the chat contact with an OpenUp expert is always free of charge.

What is the difference between chat contact and other OpenUp services?

Via the chat contact, you will have regular contact with your psychologist, through an online chat application.

In addition, OpenUp also offers the option of engaging with a psychologist for a free introduction session or on regular basis via a video consultation. These consults last 25 minutes. In a free introduction session, we investigate whether your request for help fits with the services of OpenUp. If so, you can follow up on this session by purchasing a 3 session card. You pay €249,- for 3 sessions of 25 minutes each.

How can I prepare for my OpenUp session?

Prior to your session, please take a moment to reflect on these questions:

1. What was your reason for booking a session at OpenUp?
2. What is your desired outcome of this session?

You can discuss your reasons and desired outcome with your expert at the beginning of your session.

Is chatting with an expert safe and secure?

Yes. Mutual trust and strict adherence to our professional code of conduct are central to our services.

As a result, safeguarding your privacy is an inherent and essential aspect of our commitment to you. We are NEN7510 and ISO27001 certified, which means that we meet all the necessary legal requirements for information security within the healthcare sector.

For more information on how we guarantee your privacy, please refer to our privacy policy.

How often can I chat with my expert?

You can send an unlimited number of messages to your expert via chat, whenever it suits you. It is often useful to write your thoughts or feelings down as soon as they pop up.

How does chat contact work if I go on vacation or if I am sick?

If you go on holiday or when you are ill, you must inform your psychologist. After your return you can continue the chat contact.

Can I also speak to my psychologist via video session?

Sure! You can choose to purchase a 3 sessions card (3 conversations) from the psychologist for €99. If your employer cooperates with OpenUp, these costs are (partly) covered.

You can use these conversations whenever you want. Your psychologist can advise you whether this suits you.

What is the lead time of the chat contact?

The chat contact continues until you decide together that further contact is no longer necessary.

How does chat contact work when my expert is on holidays or sick?

If your expert is ill or on holidays, you will both agree on the best course of action to take. You can choose to continue the chat with another expert or take a break. If it is not possible to discuss this with your expert (for example, if they are sick), we will contact you within 2 working days to discuss other available options.

Is video calling truly safe?

Absolutely! For video calling, we use a secure application. In addition, mutual trust and our professional code are leading in our services.

Therefore, it goes without saying for us that privacy is an important right.

See also: How is my privacy guaranteed at OpenUp?

How many online sessions can I have at OpenUp?

During your introductory session, you and your expert will assess whether your request aligns with OpenUp’s services. Typically, individuals see significant improvement in 3-5 sessions, combined with our other resources.

Together, we’ll determine the ideal session frequency based on your needs and goals. Your expert will evaluate the number of sessions you may need to see if your request fits our preventive framework. If your request doesn’t fit our preventive approach, we’ll guide you to the most appropriate help.

For my OpenUp session I’d prefer to call without video – is that possible?

While a video session is generally more effective, you have the freedom to opt for an audio-only session if you prefer. You can easily deactivate the camera during the video call to switch to an audio session.

I booked an OpenUp session, but now I can’t make the scheduled time. What can I do?

You can easily reschedule or cancel your session; simply use the link provided in your session confirmation email, or sign into your My OpenUp account and make the necessary adjustments there.

Can I book a follow-up session with the same expert?

Certainly! In the email link we provide after your session, you can easily schedule a follow-up session with the same expert or sign into your My OpenUp account to book the session from there.

“The psychologist listened carefully, she provided insight and practical advice. After our conversation I don’t feel my complaints are so serious, in fact they are quite normal!”

“Super accessible, which made it easy for me to “open up” as the platform is called! Solution-oriented, and pragmatic which speaks to my personal preference.”

“At the end of every session, I feel closer to becoming the person I aspire to be.”

“The conversation with my psychologist was very helpful. I definitely recommend OpenUp to others.”

“The psychologist I talked to was very kind and understanding. I believe she can help me a lot.”

“After the session, I felt positive and motivated. I had the opportunity to express my thoughts and the psychologist made me feel heard. The conversation helped me to focus on what’s important to me.”

“I’m happy I took the opportunity to talk to a psychologist. She handled my concerns well and guided me into finding a solution that works for me.”

Professional guidance

Our certified psychologists believe that the key to sustainable change is daily practice. Just as we sleep, eat, drink water and brush our teeth daily; it’s also crucial for our psyche to be cared for every day.

Gijs

Coppens

Founder and psychologist