Guidance from your online psychologist

Online video consults, chat or a mix? Schedule a free, no-obligation introductory meeting, and together we'll see what works best for you.

Video consults

  • Always the same psychologist
  • Consults of 25 minutes
  • To be combined with chat subscription
  • Secure online environment
  • 90% of our clients are helped after 3 consultations

Chat subscription

  • Always the same psychologist
  • Send messages when you want, psychologist responds frequently
  • To be combined with video consults
  • Secure online environment

Frequently Asked Questions

Below are answers to many of your questions.
Prefer to ask us your question directly? Then contact us.

How should I prepare for my OpenUp session?

To ensure your OpenUp session is as effective as possible, we ask you to think about the following questions:
1. ​What’s the main reason you booked a session with OpenUp?
2. In your opinion, what would be a good outcome of the session?

 

Your psychologist will start every session with these questions.

Is video calling truly safe?

Absolutely! For video calling, we use the secure app 24sessions. In addition, mutual trust the our professional code are leading in our services.

This is why it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare sector.

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See also: How is my privacy guaranteed at OpenUp?

How many online sessions can I book?

During your first consult you and your psychologist will investigate whether you request for help fits within the service offered by OpenUp. Does your employer offer OpenUp? In that case there is no limit. Together with the psychologist you investigate how many consultations are suitable for your specific question.

 

Does your employer not offer OpenUp? Check if your healthcare provider offers OpenUp or purchase a card. Every card consists of 3 consultations.
It is possible to increase that number. In a joint evaluation with your psychologist, you will discuss whether there is a need for a follow-up and, if so, in what form.

For my OpenUp session I’d prefer to call without video – is that possible?

Although a session is more effective with video, you are free to just do an audio session. Simply deactivate the camera in the video call.

I booked an OpenUp session, but now I can’t make the scheduled time. What can I do?

There are links to easily reschedule or cancel your session in the confirmation e-mail you received after booking the session.

Can I book a follow-up session with the same psychologist?

Absolutely. In the link we send you by email after the consultation you can schedule a follow-up consultation with the same psychologist.

Does my employer know that I am using the services of OpenUp?

No, we do not share personal information with your employer without your explicit approval. At OpenUp, mutual trust and our professional code guide our services.

 

If the consultation is offered by your employer, they do pay the bill. We have agreed that the bill will not indicate who is involved. In this way the confidentiality is guaranteed.

Do I need a referral letter from my GP?

No, you do not need a referral to use OpenUp’s services.

“The psychologist listened carefully, she provided insight and practical advice. After our conversation I don’t feel my complaints are so serious, in fact they are quite normal!”

“Super accessible, which made it easy for me to “open up” as the platform is called! Solution-oriented, and pragmatic which speaks to my personal preference.”